Joanne Gay Alejandro
Valenzuela, Metro Manila
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Customer Success Lead
Booth and Partners Incorporated
Makati City, Metro Manila, Philippines
05.2023 - Current
- Exhibited strong personal responsibility and self-motivation in all tasks.
- Demonstrated effectiveness in fast-paced environments through consistent performance.
- Collaborated effectively within teams while also excelling independently.
- Adapted quickly to new situations, showcasing a proven learning ability.
- Communicated clearly in both verbal and written formats with colleagues.
- Provided support and guidance to team members, fostering a collaborative atmosphere.
- Maintained a detail-oriented approach, ensuring high-quality completion of assignments.
- Managed time efficiently to meet deadlines across varying shifts.
Virtual Assistant
Coverdesk Phils.
Quezon City, Philippines
11.2020 - Current
- Provide administrative support to insurance agencies based in the US.
- Client communication and claims follow up.
- Collecting new client information for new business quotes
- Sending documents for e-signature
- Quoting new business policies
Customer Service Advocate
Teleperformance
08.2019 - 09.2020
- Company Overview: United Healthcare
- Assist members and providers with questions and concerns.
- Responsible for handling more complex issues related to our members and providers
- Make sure the goal of connecting with members and providers is met, while enhancing the customer experience.
- Assisting members on setting up an appointment to their Physicians
- Help ensure a high level of support with quick resolution.
Call and Chat Support
Telus International
Taguig City
09.2017 - 01.2019
- Company Overview: Google – G suite
- Assist B2B customers, flexi (chats/calls). G Suite platform.
- Provide technical support to B2B customer.
Customer Care Representative
Convergys Inc.
Manila, Philippines
08.2015 - 08.2017
- Company Overview: PayPal
- Documents financial transactions by entering account information
- Maintains accounting controls by preparing and recommending policies and procedures such as change password, upgrade/ downgrade, currency conversion
- Expands sales in existing accounts by introducing and services; developing new applications.
- Reconciles financial discrepancies by collecting and analyzing account information
- Handled Accounts, Transactions and Upskilled to Disputes and Claims.
Customer Care Representative
SITEL Philippines
Pasig City
04.2013 - 01.2015
- Company Overview: SiriusXM
- Obtains client information answering telephone calls; interviewing clients.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Handling activation, technical, sales and retention calls.
Education
2nd Year College - Hotel And Restaurant Management
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines01.2001
High School Diploma -
St. Joseph Academy of Valenzuela
Valenzuela, Metro Manila, Philippines01.1998
Skills
- Data entry and database management
- People management
- Verbal communication
- Problem resolution
- Fluent English communication
- Effective relationship building
- Sales and marketing principles
- Positive attitude
- Team collaboration
- Customer service excellence
- Problem-solving skills
- Time management strategies
- Attention to detail
- Adaptability and flexibility
- Dependability and responsibility
- Multitasking abilities
- Communication proficiency
- Critical thinking skills
- Computer literacy
- Organizational skills
- Active listening
References
All References & Documentation will be furnished on request.
Timeline
Customer Success Lead
Booth and Partners Incorporated
05.2023 - Current
Virtual Assistant
Coverdesk Phils.
11.2020 - Current
Customer Service Advocate
Teleperformance
08.2019 - 09.2020
Call and Chat Support
Telus International
09.2017 - 01.2019
Customer Care Representative
Convergys Inc.
08.2015 - 08.2017
Customer Care Representative
SITEL Philippines
04.2013 - 01.2015
2nd Year College - Hotel And Restaurant Management
Our Lady of Fatima University
High School Diploma -
St. Joseph Academy of Valenzuela