Joanne E. Maliling
Alicia
Summary
An adaptable and highly skilled support specialist with extensive experience in technical troubleshooting and multi-channel customer relationship management. Expert at navigating high-pressure environments, I specialize in de-escalating complex conflicts and managing escalations across phone, email, and chat platforms to ensure peak customer satisfaction. Beyond technical proficiency, I bring a collaborative, solution-oriented mindset and a commitment to continuous professional growth, making me a reliable asset dedicated to driving team success and long-term business goals.
Overview
9
9
years of professional experience
Work History
Lease Admin
REVA Global
07.2025 - Current
- Monitored lease compliance and served as primary contact for tenant inquiries, effectively resolving disputes.
Customer Service
PlanetArt LLC
10.2023 - 06.2025
- Handled customer inquiries via chat and email, resolved product issues, and ensured a positive customer experience in a fast-paced e-commerce setting.
Customer Service
AT&T ISM
07.2019 - 08.2023
- Provided technical support and handled billing concerns for AT&T customers, processed service requests, and ensured high customer satisfaction through efficient issue resolution.
CSR
Walmart Canada Retail
08.2018 - 02.2019
- Assisted Canadian retail customers with order inquiries, returns, and general support, delivering excellent service with a focus on empathy and accuracy.
Customer Service
CITI Bank
06.2017 - 08.2018
- Supported Citibank clients with account concerns, debit card transactions, and financial queries while maintaining compliance and security standards.
Education
Bachelor of Science in Business Administration - Human Resource Management
Polytechnic University of The Philippines
Sta. Mesa ManilaHotel Restaurant Management - undefined
Tesda Vocational Institute
01.2008
High School Diploma - undefined
Alicia National High School
01.2008
Skills
- Customer Service Skills
- Communication Skills
- Resolving Problems
- Collaborative TeamPlayer
- Time Management Skills
- Problem-Solving Abilities
- Detail Oriented
Timeline
Lease Admin
REVA Global
07.2025 - Current
Customer Service
PlanetArt LLC
10.2023 - 06.2025
Customer Service
AT&T ISM
07.2019 - 08.2023
CSR
Walmart Canada Retail
08.2018 - 02.2019
Customer Service
CITI Bank
06.2017 - 08.2018
Hotel Restaurant Management - undefined
Tesda Vocational Institute
High School Diploma - undefined
Alicia National High School
Bachelor of Science in Business Administration - Human Resource Management
Polytechnic University of The Philippines