JOANNE A. SAMSON
Leasing And Property Management
Mandaluyong City, Metro Manila
Summary
Results-driven management professional with 17+ years of experience in property management, operations, sales, and digital marketing. Proven success in leading cross-functional teams, enhancing operational efficiency, streamlining leasing processes, and boosting tenant and client satisfaction. Skilled in project management, team training, CRM platforms, and compliance-focused administration. Track record of data-driven decision-making for business growth and client retention. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Leasing & Property Management
Connected Companies
05.2022 - Current
- Lead monthly property performance reviews, and direct cross-functional teams for site operations.
- Manage tenant ledgers, accounting corrections, and financial reporting via AppFolio for more than 300 units.
- Conduct market analysis to guide strategic rent increases, and maintain legal compliance.
- Draft lease agreements and oversee the full lifecycle of lease documentation processes.
- Deliver team training, standardize leasing workflows, and implement process improvements.
- Drive tenant satisfaction and retention through proactive communication and resolution.
- Spearhead the adoption of digital leasing tools, including virtual tours and automation platforms.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
Leasing & Property Management
Nash Properties, LLC
04.2023 - 03.2024
- Managed end-to-end leasing operations, including lead qualification, onboarding, and contract execution.
- Oversaw rent collection, deposit tracking, and lease compliance with local housing regulations.
- Coordinated listings, availability, and internal communication are essential to maintaining operational efficiency.
- Facilitated policy communication and tenant issue resolution across multiple properties.
- Maintained accurate administrative documentation, aligned with compliance standards.
- Contributed to onboarding and rapid process adoption by new team members.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Outreach and Research Manager
Locomotive Agency
10.2017 - 01.2020
- Directed digital outreach campaigns to improve search visibility, and drive traffic.
- Conducted in-depth research on consumer behavior and SEO trends for strategic planning.
- Collaborated with marketing, content, and tech teams to launch high-impact campaigns.
- Increased research efficiency by streamlining data collection and analysis processes.
- Managed budgets for multiple concurrent research projects carefully allocating resources to meet objectives while maintaining fiscal responsibility.
Business Development Executive
Datorama (Salesforce)
10.2016 - 07.2017
- Identified key accounts and developed strategic outreach to enterprise-level clients.
- Created and presented tailored sales proposals in collaboration with the APAC team.
- Supported sales lifecycle from prospecting through conversion using Salesforce CRM.
Sales and Account Manager
Ecora Versata
07.2010 - 03.2011
- Drove new business through market research, lead generation, and consultative selling.
- Managed key account relationships and prepared custom proposals to close deals.
Sr. Sales Account & Order Manager
Branders
06.2005 - 06.2009
- Ranked top 5 in B2B sales performance by managing full sales cycle for global clients.
- Coordinated with internal teams (logistics, production, finance) to meet delivery SLAs.
- Oversaw order management and client communications to maximize customer satisfaction.
Sales and Customer Support
AT&T
- Delivered upselling, product support, and issue resolution for U.S. customers.
- Maintained accurate CRM records and ensured alignment with customer needs.
Technical Account Manager
Microsoft MSN
06.2005 - 06.2009
- Provided technical and account support for software clients and SMB partners.
- Assisted in planning, analytics, and business reporting in coordination with leadership.
Education
Bachelor of Arts - Communication
Miriam College
Quezon City, Metro Manila, Philippines03-2003
Skills
- CRM & Project Tools: AppFolio, Salesforce, HubSpot, Yardi Matrix, ClickUp, Trello, Asana, Zendesk
- Communication & Marketing Tools: Zoom, Slack, Canva, Adobe Suite, SEMrush, Ahrefs
- Teamwork and collaboration
- Computer skills
- Customer service
- Problem-solving
- Team management
- Organization and time management
- Supervision and leadership
CORE COMPETENCIES
- Property & Leasing Management
- Team Leadership & Training
- Operational Process Improvement
- CRM & Property Tech Platforms (AppFolio, Yardi, Salesforce)
- Tenant Relations & Retention
- Digital Marketing Strategy
- Compliance & Lease Documentation
- Cross-functional Collaboration
- Data Analysis & Market Research
- B2B / B2C Account Management
ENTREPRENEURIAL & FREELANCE EXPERIENCE
- The Auxiliary Source – Co-Founder (Remote) | Since 2020
- Directed marketing, communications, and operations strategy for an educational startup.
- Kidzone Learning School – Co-Founder, Board Member | 2005 – 2021
- Managed overall marketing strategy and growth initiatives for a private elementary school.
- Freelancer via Upwork | Since 2009
- Delivered freelance services in marketing, social media management, and business development for clients in the U.S., Europe, and Australia.
Timeline
Leasing & Property Management
Nash Properties, LLC
04.2023 - 03.2024
Leasing & Property Management
Connected Companies
05.2022 - Current
Outreach and Research Manager
Locomotive Agency
10.2017 - 01.2020
Business Development Executive
Datorama (Salesforce)
10.2016 - 07.2017
Sales and Account Manager
Ecora Versata
07.2010 - 03.2011
Sr. Sales Account & Order Manager
Branders
06.2005 - 06.2009
Technical Account Manager
Microsoft MSN
06.2005 - 06.2009
Sales and Customer Support
AT&T
Bachelor of Arts - Communication
Miriam College
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