Joanne P. Yanga
Outbound Sales Agent
Pampanga
Summary
Motivated and goal-oriented Outbound Call Center Professional with proven experience in cold calling, lead generation, customer engagement and customer service. Skilled at building rapport quickly, handling objections with confidence, and consistently exceeding performance targets in fast-paced environments.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Appointment Setter
Vital Position/Contour Spa
Texas
11.2024 - Current
- Contact leads through cold calling, warm calling, messaging or email.
- Handle client inquiries and provide information about products/services.
- Follow up with potential clients to confirm or reschedule appointments.
- Maintain and update CRM systems with accurate client information.
- Meet daily, weekly, and monthly appointment-setting goals.
Dispatcher, Appointment Setter and Assistant Bookkeeper
Mile High Locksmith
10.2021 - 05.2024
- Assist customers with lockouts and key made request.
- Gather customer vital information and assigned them to specific technician.
- Set appointment for customer’s key made request and confirms the appointment.
- Maintain and update CRM systems with accurate client information.
- Provide assistance and information about car keys inquiries.
- Process payroll and maintains time keeping records of technician on a weekly basis.
- Review technician’s job assignment, compute commission and deductions.
- Generate reports and prepares company daily sales and expenses.
Assistant Bookkeeper
RG Gali Business Solutions Services
01.2013 - 03.2021
- Handle details of Clients' financial transactions specifically monthly sales and remittance of their taxes.
- Filing of tax forms and process payments online or through their bank.
- Submit client’s quarterly sales and purchases reports online.
- Organize files and tax forms accordingly.
Customer Service Representative
United Parcel Service
03.2011 - 01.2013
- Assist customers in scheduling a pick up request and track status of their shipment.
- Explain freight charges and billing inquiries and process their payments.
- Provides general information about UPS Freight.
Technical Support Representative
Sutherland Global Services
06.2008 - 03.2011
- Assist customer with registration and installation of Mcafee Software.
- Troubleshoot customer’s problem regarding computers and viruses.
Customer Service Representative
West Contact Services Inc.
05.2007 - 05.2008
- Assist customers with the new activations and reactivation of their wireless service.
- Provides detailed billing explanation and process payment.
- Process change of phone numbers and add features.
Human Resource Analyst
Accenture Delivery Center
07.2006 - 01.2007
- Prepares and maintains Implementation Status reports, resolution tracking and Service Management Reports.
- Facilitates operations of the Support Works tool and escalate concerns as necessary.
- Process Improvements by coordination with stakeholders and Process Owners.
- Creates process documentations as necessary.
- Collate and Analyzes service metrics.
Customer Service Representative
CyberCity Teleservices Ltd.
06.2003 - 10.2005
- Process new connects and conversion orders move orders, change telephone numbers, addition or deletion of features and change of phone features.
- Receives inbound escalation, process credits and accounts cancellations.
- Resolves customer’s issues such as account maintenance, billing, cancel or reactivate, credits, network, provisioning, rates, products, promotions, literature requests, customer requests and payments.
- Assist new employees with the system and provide needed information.
Education
Bachelor of Science - Computer Science
Holy Angel University
06.1999 - 04.2003
Skills
- Good Communication Skills
- Calendar and Appointment Scheduling
- Custom Dashboard & Reporting Setup
- Payroll Accounting
- MS Office
- Accounts Payable
Timeline
Appointment Setter
Vital Position/Contour Spa
11.2024 - Current
Dispatcher, Appointment Setter and Assistant Bookkeeper
Mile High Locksmith
10.2021 - 05.2024
Assistant Bookkeeper
RG Gali Business Solutions Services
01.2013 - 03.2021
Customer Service Representative
United Parcel Service
03.2011 - 01.2013
Technical Support Representative
Sutherland Global Services
06.2008 - 03.2011
Customer Service Representative
West Contact Services Inc.
05.2007 - 05.2008
Human Resource Analyst
Accenture Delivery Center
07.2006 - 01.2007
Customer Service Representative
CyberCity Teleservices Ltd.
06.2003 - 10.2005
Bachelor of Science - Computer Science
Holy Angel University
06.1999 - 04.2003
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