Joanne Malana Tambolero
Branch Operations
Unit 14 Cordillera Park Homes 4698 Valenzuela Street, Sta. Mesa, Manila, Metro Manila
Summary
Responsible in overall Planning, Organizing, Leading and Controlling a region in close coordination with the Territory Head, in accordance with Company standards. Manpower build up. Recruitment and selection of managers who will lead and manage their own group of sales associates. Conduct regular sales meetings and clinics. Professional development of managers trough training, motivating, mentoring, coaching and caddying. Daily monitoring of the Region's sales activities.
Dynamic professional with extensive experience in branch operations management at Axa Insurance, excelling in cost reduction and team leadership. Proven track record in sales development and client relationship building, leveraging strong analytical skills and a customer-centric approach to drive operational efficiency and enhance service quality.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
Branch Operations
Axa Insurance
11.2015 - 08.2017
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Managed key aspects of branch operations including cash control procedures, risk management practices, and audit preparation efforts.
- Managed branch operations, ensuring smooth daily functioning and optimal productivity.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in branch operations.
- Customer Centricity & Service: Serving as the first point of contact for distributors and walk-in customers with questions about products, after-sale support, and claims procedures.
- Operational Processing: Enabling the timely and accurate posting of payments, the collection of premiums, and the issuance of policies for both life and non-life products.
- Administrative support includes creating accounts and keeping correct records in the organization's information system.
- Compliance & Quality Assurance: Ensuring that all processed documents complies with corporate policies, company procedures, and legal requirements.
- Follow-ups: Handling outstanding applications by working with departments and underwriters to answer questions and provide necessary paperwork.
Regional Sales Manager
PHILPLANS FIRST INC.
07.2013 - 12.2014
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Responsible in overall Planning, Organizing, Leading and Controlling a region in close coordination with the Territory Head, in accordance with Company standards.
- Manpower build up. Recruitment and selection of managers who will lead and manage their own group of sales associates. Conduct regular sales meetings and clinics.
- Professional development of managers through training, motivating, mentoring, coaching and caddying. Daily monitoring of the Region's sales activities.
Financial Advisor
Philam Life
01.2012 - 06.2013
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Bank Office Support
Robinsons Bank
10.2007 - 10.2008
- Responsible for handling, processing and servicing of clients' requirements in a prompt, efficient, accurate processing and recording of transactions.
- Responsible for efficient, accurate, courteous and timely processing clients' banking transactions over the counter.
- Also responsible for daily operational tasks, document maintenance, and data processing.
- Managed time efficiently in order to complete all tasks within deadlines.
Bank Compliance Staff
Chinabank
04.2008 - 09.2008
- Asset Management Monitoring: AML for investment firms necessitates checking the funding source for significant investments, especially those involving high-value assets.
- Record-keeping: Keep thorough records of every transaction for a minimum of five years (or as required by local regulations) so that authorities can review them.
- Reporting: Within the allotted timeframes, usually by the following working day, submit Covered Transaction Reports (CTRs) and Suspicious Transaction Reports (STRs) to the relevant body, such as the AMLC in the Philippines.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Accounting Assistant
Phoenix Land Inc.
04.2005 - 05.2006
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Record expenses in the cash disbursement book.
- Analyzes collections from the collection reports forwarded by the Treasury.
- Record collection in the cash receipts book.
- Analyzes transactions other than cash receipts and disbursements and prepare journal voucher entries
- Record journal entries in the General Journal Book
- Post the transaction in the general ledger and prepare the trial balance
- Prepares financial reports and supporting schedules including bank reconciliation
- Prepares expense reports
- Other accounting tasks/jobs assigned
Treasury Assistant
Phoenix Land Inc.
04.2005 - 05.2006
- Performed bank account reconciliations regularly, ensuring accuracy in financial statements and mitigating potential discrepancies.
- Streamlined payment processes by implementing efficient electronic funds transfer systems, resulting in reduced costs and improved accuracy.
- Supported liquidity management efforts with comprehensive cash forecasting, allowing for proactive decision-making regarding investments and funding requirements.
- Collaborated effectively with cross-functional teams such as finance, accounting and legal departments, fostering strong communication channels to support smooth treasury operations.
- Prepares check vouchers and its corresponding checks
- Acts as petty cash custodian and is in-charge in its timely replenishment
- Receives cash/check collections and issues the corresponding Official Receipts or Provisional Receipts
- Prepares daily bank deposits for collections and other cash receipts
- Monitors the daily bank transactions print out secured from the bank
- Obtains bank statement together with bank credit memo and debit memo regularly for all bank accounts of the company.
- Monitors and ensures enough supply of checks at all times
- Safe keeps unused checks, official receipts, bank statements and unreleased checks
Private Tutor
Forum Research and Educational Center
04.2003 - 10.2003
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Adapted tutoring approach based on each student''s progress, ensuring continuous growth in knowledge and skills.
- Implemented creative teaching techniques that made complex concepts more accessible for better retention of information.
- Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
- Provides consistent tutorial and mentoring services in the areas of Mathematics and English for elementary and highschool students.
- Conducts tutoring services with individual children and in small groups that promotes learning and motivates students to improve academic skills.
Education
Teacher's Certificate Program - Teaching
Far Eastern University
Manila, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Accountancy
St. Paul University-Quezon City
Quezon City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Cagayan National High School
Tuguegarao City, Province Of Cagayan, Philippines 04.2001 -
GED -
Penablanca West Central School
Penablanca, Province Of Cagayan, Philippines 04.2001 -
Skills
Branch operations management
Branch operations
Sales leadership
Business development and planning
Business Administration
Project management
Performance evaluations
Sales initiatives and techniques
Team building
Data entry
Invoicing and billing
MS office
General ledger entries
Bank reconciliation
Cash management
Accounts receivable
Accounts payable
Audit support
Strategic planning
Competitive analysis
Accomplishments
Dean's Lister- St. Paul University-Quezon City
Affiliations
Member, Junior Philippines Institute of Accountants (JPIA)
Member, Youth for Christ (YFC)- St. Paul University, Quezon City
Member, Social Grace Society (SGS)- St. Paul University- Tuguegarao City
Additional Information
References:
Mr. Ronald S. Bautista
Philplans First Inc.
President
Ms. Rowena Cadiz
AXA Philippines
Payments Manager
+639953018106
Certification
Accounting Updates Conference
Timeline
Civil Service Commission 2nd level Eligibility (Professional)
03-2024
Underwriting Policy
03-2016
Putting the Customer First
12-2015
Branch Operations
Axa Insurance
11.2015 - 08.2017
Planning Organizing Leading & Controlling Seminar
05-2014
Regional Sales Manager
PHILPLANS FIRST INC.
07.2013 - 12.2014
Financial Advisor
Philam Life
01.2012 - 06.2013
Bank Compliance Staff
Chinabank
04.2008 - 09.2008
Mock-Up Branch Training Program
10-2007
Bank Office Support
Robinsons Bank
10.2007 - 10.2008
Accounting Assistant
Phoenix Land Inc.
04.2005 - 05.2006
Treasury Assistant
Phoenix Land Inc.
04.2005 - 05.2006
Private Tutor
Forum Research and Educational Center
04.2003 - 10.2003
Interschool Accounting San Beda College
11-2002
Teacher's Certificate Program - Teaching
Far Eastern University
04.2001 -
Bachelor of Science - Accountancy
St. Paul University-Quezon City
04.2001 -
High School Diploma -
Cagayan National High School
04.2001 -
GED -
Penablanca West Central School
04.2001 -
Accounting Updates Conference
09-2000