Google Workspace
JOANNE LYN LESACA
Talisay City
Summary
Detail-oriented and results-driven professional with extensive experience in admissions and enrollment management, customer service, healthcare administration, and compliance-driven processing. Proven ability to manage high-volume applications, lead teams, coordinate across departments, and deliver excellent client support. Strong background in documentation review, CRM usage, regulatory compliance, and process improvement, with transferable skills aligned to Australian Broker Loan Processing, education admissions, and operations support roles.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
Australian Broker Loan Processor and Assistant
Selectabroker
05.2025 - Current
- Supported mortgage and finance brokers by managing loan applications from initial submission through settlement
- Collected, reviewed, and verified client documentation including identification, income records, bank statements, tax returns, and contracts
- Prepared and packaged complete loan applications for submission to banks and lenders
- Reviewed loan files for accuracy, completeness, and compliance with responsible lending requirements
- Liaised with brokers, lenders, valuers, solicitors, conveyancers, and clients to resolve conditions
- Tracked application progress and maintained records using CRM and loan management systems
- Assisted with pre-approval, formal approval, settlement coordination, and post-settlement administration
Admissions Advisors Supervisor
Mapúa Malayan Digital College (MMDC)
10.2022 - Current
- Led and supervised a team of Admissions Advisors to achieve assigned enrollment targets across multiple channels
- Implemented lead prioritization and conversion strategies to improve lead-to-enrollment outcomes
- Organized and supported regional and national recruitment events to increase brand visibility and applicant engagement
- Monitored applicant progress using CRM and enrollment platforms; generated performance and pipeline reports
- Collaborated with marketing, learning hub, and internal support teams to streamline admissions processes
- Delegated tasks, coached team members, and ensured service quality and operational efficiency
Admissions Advisor
Mapúa Malayan Digital College (MMDC)
05.2022 - 09.2022
- Managed leads and applicants from inquiry through enrollment using online and offline admissions systems
- Provided end-to-end applicant support, ensuring smooth application and enrollment experiences
- Conducted proactive follow-ups with stalled applicants to improve completion rates
- Delivered accurate program and admissions information aligned with institutional and marketing guidelines
- Coordinated with internal teams to resolve applicant concerns efficiently
- Maintained accurate applicant records using customer service and enrollment platforms
Member Relations Assistant
Caritas Health Shield
01.2022 - 05.2022
- Processed Requests for Assistance (RFA) for walk-in and phone-in members in compliance with company policies
- Verified membership eligibility, payment status, waivers of coverage, and medical declarations
- Determined appropriate healthcare services and providers based on member benefits
- Prepared and submitted RFAs and medical accountable forms for supervisor approval
- Coordinated billing, excess charge monitoring, and reimbursement documentation with Head Office
- Ensured completeness and accuracy of appeals and reimbursement submissions
Chief Radiologic Technologist
QMA Diagnostic Center
06.2015 - 10.2018
- Planned and supervised daily ultrasound and X-ray operations while ensuring radiation safety and regulatory compliance
- Led staff scheduling, task assignments, and patient flow to meet operational targets
- Assisted in monitoring departmental budgets and fiscal expenditures
- Compiled monthly workload and performance reports for management review
- Represented the radiology department in administrative and quality meetings
- Maintained professional development through seminars and industry conventions
Part-Time Clinical Instructor
Riverside College, Inc.
08.2016 - 05.2017
- Instructed radiologic technology students in clinical settings on positioning, techniques, and equipment use
- Supervised and evaluated student performance during radiographic procedures
- Maintained accurate attendance, examination, and performance records
- Ensured compliance with professional ethics and institutional guidelines
College Clinical Instructor – Radiologic Technology
Riverside College, Inc.
01.2014 - 05.2015
- Demonstrated radiographic positioning, techniques, and radiation safety protocols
- Conducted fair and timely evaluations of student clinical performance
- Supported academic and co-curricular activities in alignment with institutional standards
Education
Bachelor of Science - Radiologic Technology
Riverside College, Inc.
Bacolod City, Province Of Negros Occidental, Philippines01.2013
Skills
Admissions & Enrollment Management
Lead Conversion & Customer Engagement
CRM & Case Management Systems
Team Leadership & Supervision
Compliance & Documentation Review
Customer Service & Issue Resolution
Reporting & Process Improvement
Healthcare Benefits Administration
Time Management & Multitasking
Software
Salesforce
Canva
AI Tools
Zoom
Microsoft Office Suite
ApplyOnline
Mercury
Certification
Registered Radiologic Technologist (2013)
Timeline
Australian Broker Loan Processor and Assistant
Selectabroker
05.2025 - Current
Admissions Advisors Supervisor
Mapúa Malayan Digital College (MMDC)
10.2022 - Current
Admissions Advisor
Mapúa Malayan Digital College (MMDC)
05.2022 - 09.2022
Member Relations Assistant
Caritas Health Shield
01.2022 - 05.2022
Part-Time Clinical Instructor
Riverside College, Inc.
08.2016 - 05.2017
Chief Radiologic Technologist
QMA Diagnostic Center
06.2015 - 10.2018
College Clinical Instructor – Radiologic Technology
Riverside College, Inc.
01.2014 - 05.2015
Bachelor of Science - Radiologic Technology
Riverside College, Inc.