Joanne Guibao
Patient Service Representative | Intake Coordinator
Philippines
Summary
- Experienced healthcare professional skilled in managing patient intake procedures and administrative operations. Recognized for contributing to collaborative team environments and supporting the achievement of operational objectives. Dependable and adaptable, with strong communication and organizational abilities.
- Organized Patient Service Representative with 6 years of healthcare experience. Dedicated to patient advocacy and education while promoting efficient operations. Maintaining professionalism under pressure.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
at 21ST Century Home Health Services Inc.
02.2020 - 01.2024
- Handling referrals, authorizations, or pre-certifications
- Facilitating communication between patients and healthcare professionals.
- Modifying electronic health records (EHR)
- Providing guidance on intake and consent paperwork
- Verifying insurance coverage and eligibility
- Scheduling appointments and follow-ups
- Collecting personal, medical, and insurance information
- Knowledgeable in EHR/EMR software and documentation
- Processed Supplemental Order
- Processed (Start of care) SOC
- Processed (Resumption of care) ROC
- Processed Placement or Staffing
Patient Service Representative
New York Gastroenterology Associates | NYGA
01.2024 - 05.2026
- Manage patient appointment check-ins and check-outs
- Handle phone calls and respond to inquiries
- Assist patients with completing forms and updating their information
- Book, reschedule, or cancel appointments
- Send reminders for upcoming visits
- Coordinate with doctors, nurses, and other staff
- Verify insurance coverage
- Handle referrals or authorizations
- Enter and update patient information in systems
- Maintain medical records (often electronically)
- Ensure patient data is accurate and confidential
- Help resolve patient concerns or complaints
- Provide a friendly, supportive experience
- Guide patients through office procedures
- Knowledgeable in EHR/EMR software and documentation
Education
Bachelor of Science - Bachelor of Science in Radiologic Technology
Holy Infant College
Tacloban City, LEYSkills
Scheduling appointments
Insurance verification
Teamwork and collaboration
Problem-solving
Data entry
Multitasking
Verbal and written communication
HIPAA compliance
Referral coordination
EMR
Telehealth support
Clinical data entry
Appointment confirmation
Timeline
Patient Service Representative
New York Gastroenterology Associates | NYGA
01.2024 - 05.2026
Intake Coordinator
at 21ST Century Home Health Services Inc.
02.2020 - 01.2024
Bachelor of Science - Bachelor of Science in Radiologic Technology
Holy Infant College