Joanne Fernandez
Customer Service Rep.
Makati
Summary
I want to secure a position as an Agricultural Laborer to help growing company meet or exceed overall goals while also enhancing my career.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Alorica Phil Inc.
Pasay City
07.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Representative
Sutherland Global Services
Taguig City
07.2018 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Telesales Representative
Infocom Technologies Inc.
Makati City
06.2016 - 04.2017
- Opened new accounts and documented personal, demographic and payment information in system.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Sales Associate
Payless Shoesource PH
Makati
11.2015 - 02.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Associate
Rustan's
Makati City
03.2015 - 08.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Associate
Marks and Spencer
Manila City
11.2010 - 04.2011
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Counter Checker
SM Mart, Inc.
Makati City
10.2008 - 01.2009
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Reviewed new promotions and monitored price changes.
Sales Associate
The LandMark
Makati City
04.2008 - 09.2008
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Service Crew Member
Mister Donut
Makati City
06.2007 - 09.2007
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Recorded detailed daily progress notes and tracked daily issues, productivity and supplies used.
Pantry Worker
Jollibee Foods Corp.
Makati City
09.2005 - 11.2005
- Lifted and carried heavy materials.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained composure and work quality while under stress.
Education
BBA - Secretarial Studies And Office Administration
University of Makati
Makati City 06.2005 - 04.2007
Skills
Report preparation
Timeline
Customer Service Representative
Alorica Phil Inc.
07.2019 - Current
Customer Service Representative
Sutherland Global Services
07.2018 - 12.2018
Telesales Representative
Infocom Technologies Inc.
06.2016 - 04.2017
Sales Associate
Payless Shoesource PH
11.2015 - 02.2016
Sales Associate
Rustan's
03.2015 - 08.2015
Sales Associate
Marks and Spencer
11.2010 - 04.2011
Counter Checker
SM Mart, Inc.
10.2008 - 01.2009
Sales Associate
The LandMark
04.2008 - 09.2008
Service Crew Member
Mister Donut
06.2007 - 09.2007
Pantry Worker
Jollibee Foods Corp.
09.2005 - 11.2005
BBA - Secretarial Studies And Office Administration
University of Makati
06.2005 - 04.2007
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