Joanne Bustos
Director Of Operations
Lot 21 Blk 13 Castleton St Langkaan II Dasmarinas Cavite,CAV
Summary
Joanne is an experienced Director for Operations that has been in the BPO industry for 20 years. She has been part of one of the biggest and longest Technology and Telco account for Sykes with over 400 employees. A certified Six Sigma Green Belt that has been involved in several process improvement activities in the organization.
She is a graduate of Business Management at Colegio de San Juan de Letran and took several leadership courses at Ateneo Professional Schools, Center for Continuing Education. Outside work, Joanne enjoys travelling and spends most of her weekends going on a mountain hike.
Overview
6
6
years of professional experience
Work History
Director of Operations
Foundever
01.2022 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Senior Operations Manager
Foundever
01.2018 - 01.2022
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
Education
Six Sigma Certified -
Ateneo Post Graduate Business School
Makati City, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Business Management
Colegio De San Juan De Letran
Intramuros, Metro Manila, Philippines 04.2001 -
Skills
Business Forecasting
undefinedTimeline
Director of Operations
Foundever
01.2022 - Current
Senior Operations Manager
Foundever
01.2018 - 01.2022
Six Sigma Certified -
Ateneo Post Graduate Business School
04.2001 -
Bachelor of Science - Business Management
Colegio De San Juan De Letran
04.2001 -
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