JOANNA RICA DURAN
Corporate Recruiter
Summary
Talent Mobility Specialist managing end-to-end hiring and internal movement workflows across sourcing, screening, interview coordination, offer support, onboarding, and post-hire follow-up. Coordinates with candidates, employees, hiring managers, and HR teams while maintaining accurate records in HRIS and timely communication through every step of the process. Balances multiple vacancies and deadlines while protecting confidentiality and service quality.
Overview
4
4
Certifications
4
4
years of professional experience
Work History
Talent Mobility Specialist
ibex Global Solutions
06.2024 - 07.2026
- Coordinated 10 interviews per week with hiring managers while keeping candidates updated through each stage.
- Managed 25+ candidate screenings per week while aligning requirements with open roles and internal mobility needs.
- Handled end-to-end talent mobility processes, including sourcing, selection, offers, onboarding support, and post-hire follow-ups.
- Coordinated onboarding and transition steps with candidates, employees, hiring managers, and HR teams to keep moves on schedule.
- Maintained accurate candidate and employee records in HRIS while handling confidential information under company policy.
- Tracked pending requirements, interview feedback, and documents to keep recruitment requests moving without delays.
- Provided clear candidate communication across phone, email, and chat while managing multiple vacancies and deadlines.
Customer Service Representative
ibex Global Solutions
06.2022 - 01.2024
- Maintained 98% first-contact resolution rate by delivering clear, policy-based responses and timely follow-up.
- Resolved 10 customer cases per shift across phone and chat while balancing inquiries, concerns, and escalations.
- Documented customer interactions accurately and maintained records to support follow-up and case continuity.
- Coordinated with internal teams to resolve customer concerns and deliver timely solutions.
- Communicated professionally with customers by phone and chat while following company policies and procedures.
- Managed multiple customer issues in a fast-paced environment without sacrificing service quality.
- Supported customers through inquiries, concerns, and escalations while maintaining a calm, reliable service experience.
Education
Bachelor of Secondary Education - English
Bohol Island State University - Bilar Campus
07-2024
Skills
Candidate sourcing
Candidate screening
Interview coordination
Offer management
Recruitment reporting
Talent pipeline development
Background screening
Onboarding support
Internal mobility coordination
Employee records management
Confidential information handling
Hiring manager communication
Candidate communication
Applicant tracking systems
HRIS
Certification
Virtual Executive Assistant Course
Timeline
Talent Mobility Specialist
ibex Global Solutions
06.2024 - 07.2026
Customer Service Representative
ibex Global Solutions
06.2022 - 01.2024
Bachelor of Secondary Education - English
Bohol Island State University - Bilar Campus
AWARDS
Corporate Recruiter: Best in Compliance; Top Performer