JOANNA MAURICE AYAG
Customer Service Coordinator, Event Assistant Coordinator
Davao City
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE COORDINATOR
Awesome CX/Transcom
09.2023 - Current
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Collaborated with cross-functional teams to identify areas for improvement and implement effective solutions.
- Interceded between employees during arguments and diffused tense situations.
- Facilitated weekly meetings with the customer service team to discuss ongoing projects, address any concerns or challenges, and celebrate successes.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed over 80 customer chats per day and resolved their problems quickly and efficiently.
- Coordinated logistics for customer orders.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
Entertainer (singer) at hotels, bars and resorts, parties and events
01.2016 - Current
- Collaborated with other entertainers to create engaging acts.
- I networked with industry professionals to build contacts and maintain a steady stream of work.
- Used social media to promote events and build an audience.
- Engaged with audiences to create memorable experiences at live performances.
- Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
- Performed live shows at various venues throughout the region.
Staff/Coordinator/Assistant to Coordinator/Decorator/Freelance Wedding Singer/Church Singer
Destiny Church Davao
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Collaborated with senior leadership to establish annual departmental goals aligned with organizational objectives.
- Managed performance evaluations, providing constructive feedback to help employees reach their full potential.
- Organized various team-building events that fostered camaraderie and increased job satisfaction among staff members.
- Managed different types of people at the events.
- Skilled at working independently and collaboratively in a team environment.
- I worked flexible hours across night, weekend, and holiday shifts.
- I worked effectively in fast-paced environments.
- Resolved problems, improved operations, and provided exceptional service.
- Self-motivated, with strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor of Science in Economics - Economics
University of Southeastern Philippines
Bo. Obrero, Davao CityBachelor of Arts in English Language - undefined
Christian Life School of Davao Oriental
Bachelor of Arts in Mass Communications - undefined
University of Mindanao-Matina Campus
Matina, Davao Cityundefined
Mintal Comprehensive National High School
Mintal, Davao CitySkills
Excellent English speaking skills
undefinedTimeline
CUSTOMER SERVICE COORDINATOR
Awesome CX/Transcom
09.2023 - Current
Entertainer (singer) at hotels, bars and resorts, parties and events
01.2016 - Current
Staff/Coordinator/Assistant to Coordinator/Decorator/Freelance Wedding Singer/Church Singer
Destiny Church Davao
Bachelor of Science in Economics - Economics
University of Southeastern Philippines
Bachelor of Arts in English Language - undefined
Christian Life School of Davao Oriental
Bachelor of Arts in Mass Communications - undefined
University of Mindanao-Matina Campus
undefined
Mintal Comprehensive National High School
Current Location
Blk. 6 Lot 4 Prosperity Street, Catalunan Pequeño, Davao City, 8000, Philippines
Awards
- Most Outstanding Eng202 student
- Star of Davao Season 6 Semi-Finalist
- Hudyakaan sa Kadayawan Grand Finalist
References
- Christine Murillo-Avila
- Jocylyn Palicte-Ayag, 0915-051-8691
Music, Nature, and Sports Lover
I love music! Music binds my family together, as we can all sing, dance, and play musical instruments. Nature is my pleasure. I love traveling through nature, taking pictures and videos of the breathtaking scenery. When I am alone, I sometimes love watching soccer games in YouTube and also playing Badminton with family and friends.
Current Location
Blk. 6 Lot 4 Prosperity Street, Catalunan Pequeño, Davao City, 8000, Philippines
Awards
- Most Outstanding Eng202 student
- Star of Davao Season 6 Semi-Finalist
- Hudyakaan sa Kadayawan Grand Finalist
References
- Christine Murillo-Avila
- Jocylyn Palicte-Ayag, 0915-051-8691
Music, Nature, and Sports Lover
I love music! Music binds my family together, as we can all sing, dance, and play musical instruments. Nature is my pleasure. I love traveling through nature, taking pictures and videos of the breathtaking scenery. When I am alone, I sometimes love watching soccer games in YouTube and also playing Badminton with family and friends.
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