JEFFREY SORIANO
SR. NETWORK ENGINEER
CAINTA
Summary
Motivated, competent, goal-oriented telecommunications engineer with 7 years of experience in the industry. Skilled in Network Operations, Configuration, Network Performance, and Fault/Surveillance Management. Holds certifications including Cisco Certified Network Associate CSCO12079767, CCNP IP Switched Networks, and CCNP IP Routing. Experienced in administration, operation, and management of equipment such as Motorola EMS and LMT AVIAT (Harris Stratex) Provision Client Tool, Cisco Equipment (7600 Series Routers, ME 3400 Series), Cisco ASA/Firewall 5580 Series, Cisco 1113 Secure Access Control Server, and Cisco Service Control Engine (SCE8000). Proficient in Web Caching Devices like Bluecoat SG8100 Series, Akamai, and Google. Familiar with Hp Proliant Servers for DNS, DHCP, MRTG, Cacti, and Nagios. Knowledgeable in SmartEdge1200 Redback, AAA Host/Database/NetOps/XMR8000 Brocade Network Monitoring Tools (MRTG, Cacti, Nagios). Skilled in Planned Work Management, Escalation Management, Complaint Handling, and Report Handling. Proficient in MS Office (Word, Excel, PowerPoint, Visio).
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Senior Network Engineer
Intertek Testing Service Phils Inc.
04.2017 - Current
- Configure and troubleshoot network hardware and coordinate installations remotely
- Assess and document current network infrastructure at company sites
- Create a custom solution for the request based on a company catalog of available hardware
- Work with vendors and internal business units to procure hardware, schedule, and complete installation
- Work with circuit providers requesting quotes for service, scheduling installations, and requesting disconnects for current circuits
- Work with VOIP provider requesting service and scheduling installations
- Create and update change requests per company policies
NOC Engineer
Wi-Tribe Philippines
02.2010 - 02.2017
- To secure and manage the network performance of RAN, Core Servers (Linux Servers, DNS, DHCP, AAA), Core Devices (Cisco Switches and Routers), ISP providers, and other network elements
- To oversee end-to-end network performance and maintain the acceptable level of network quality of service as per business objectives, set of predefined network Key Performance Indicators, and customer feedback and agreed SLAs
- Define and maintain several adequate KPIs, definitions, targets, and thresholds with the participation of the concerned parties based on Telecom benchmarking and customer experience
- Execute IP Core Network configuration changes based on the MOP and have the latest configuration database and documentation along with the PWO report
- Testing and Validation
- Provide 2nd level Technical support to Surveillance Management and FO team for any IP-related concern and provide the root cause analysis (ISP selective browsing concern, slow browsing concern, support IT Shops intermittent connection concern, Blue Coat High Utilization concern, Bandwidth Engineering)
- Handles the Operations, Maintenance, Monitoring, and reporting for the Bluecoat - Web Caching Device and SCE8000 - Deep packet inspection and Policy-based equipment to ensure performance reliability
- Provides Network Security Administration and logging/access to all Network elements and facilities to prevent security breaches
- Provides traffic performance solutions and network security tools such as (MRTG, Nagios, Cacti, EMS, Redback, NetOps, and others)
Fault/Surveillance Management Engineer
Wi-Tribe Philippines
02.2010 - 02.2017
- Responsible for monitoring the integrity of the Network (24x7) via existing surveillance tools including but not limited to RAN EMS, Transmission EMS, IP Core, Servers, Power, etc
- Responsible for first-level isolation/troubleshooting alarms and escalation
- Responsible for creating and monitoring Planned Work Order (PWO) activities based on applied/requested CRF
- Responsible for FO/NSM dispatch for any outages, alarms, or site facility issues
- Ensure proper broadcast notification of PWO including Planned/Unplanned outages through email and SMS
- Responsible for Trouble Ticket handling (creating, tagging, assigning, and closing) internal/external
- Provide regular and per-incident reports
- Central interface point with Customer Care regarding Network/IT outages/customer complaints
- Coordinate with vendors/suppliers regarding network outages, activities, trouble ticket management, and incident management
- Act on relevant problems reported by Customer Care so that resource problems are remedied or escalated to corresponding system support units
NOC Field Operations Engineer
Wi-Tribe Telecoms
02.2010 - 02.2017
- Responsible for field operation support for Radio Access Network (from BCU to ASN)
- Perform corrective and preventive maintenance on all Radio Access Network elements
- Ensure the smooth running of the Radio Access Network according to the company’s SOP, SLA, and Quality standards
- Responsible for timely response to any fault
- Perform onsite isolation and troubleshooting and undertake necessary action to restore network outages
- Report fault-related information accurately and precisely
- Prepare required logs, and reports and review regularly with Fault & Configuration Management
- Responsible for pre-diagnostic, isolation, and escalation of fault
- Responsible for 24 x 7 field operation support
- Implement changes as per the issued work order
- Responsible for preventive maintenance on all Radio Access Network elements
- Responsible for ensuring defective modules onsite are being handled until resolved
- Provide regular and per-incident reports
Education
Bachelor of Science - Electronics & Communications Engineering
University of Santo Tomas
01.2004 - 01.2009
Academic Honors Awardee - undefined
Lorenzo Ruiz de Manila School
Cainta, Rizal 01.2000 - 01.2004
Skills
Network troubleshooting expertise
Firewall management
Internet protocol suite (TPC/IP)
Network scaling
Training
- Technology Cadetship Training Program, Liberty Broadcasting Network Incorporated, 2298 Technology Center Bldg., Makati City, 12/01/09 - 02/01/10, Motorola / NSN. WiMAX Technology Overview, BCU Installation, Administration and Commissioning, Site Survey, and Cabinet Alarm Testing., Harris Stratex/Aviat Networks Inc. Basic Digital Microwave Link Engineering., CISCO. Core Network Overview., Hewlett-Packard (HP). Unix Fundamentals., ORACLE. Overview of Oracle Database and its Applications.
- Cisco LMS Training, Liberty Broadcasting Network, Inc., Technology Center Building, Pasong Tamo Extension, Makati City, 12/01/09, CISCO Basic Administration, Staging, Engineering, and Troubleshooting.
- JDSU RFC 2544 Ethernet Training, Liberty Broadcasting Network, Inc., Technology Center Building, Pasong Tamo Extension, Makati City, 12/01/10
- CompTIA Security+ Training, Dimension Data, 2nd Flr. Philamlife Bldg., Makati City, 126 Leviste St. Salacedo Vill., 09/01/11
- AutoCAD 2008 Training, Meralco Foundation Inc. Technological Institute, Ortigas Avenue, Pasig City, 11/01/09
- CCNA Exploration - Networking Fundamentals, Meralco Foundation Inc. Technological Institute, Ortigas Avenue, Pasig City, 03/01/11 - 12/01/11
Timeline
Senior Network Engineer
Intertek Testing Service Phils Inc.
04.2017 - Current
NOC Engineer
Wi-Tribe Philippines
02.2010 - 02.2017
Fault/Surveillance Management Engineer
Wi-Tribe Philippines
02.2010 - 02.2017
NOC Field Operations Engineer
Wi-Tribe Telecoms
02.2010 - 02.2017
Bachelor of Science - Electronics & Communications Engineering
University of Santo Tomas
01.2004 - 01.2009
Academic Honors Awardee - undefined
Lorenzo Ruiz de Manila School
01.2000 - 01.2004
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