JOANNA MARIZ BAÑAGA
Villasis
Summary
Seeking a professional company with strong work ethics to contribute my skills and knowledge. Eager to learn and adapt to company policies and regulations for career growth and long-term financial stability.
Overview
6
6
years of professional experience
Work History
Collection Specialist
Sutherland Global Services
01.2019 - 10.2024
- Managed multiple incoming calls per day that dealt with customer request and inquiries while utilizing strong technical skills and effective oral communication
- Maintained calm and friendly demeanor with upset customers to descalate stressful situations
- Properly educated the customers on their accounts
- Gave accurate information to the costumer's account
- Established and maintained communication with customers; understand needs, resolve issues, and meet company expectations
- Highest Dollars Collected September 2019
- Perfect attendance- July 2021
Education
Bachelor Of Science - HTM HRRM
Saint Louis University
Baguio City06.2016
Skills
- Excellent written and verbal communication skills
- Strong interpersonal /personal relationship
- Excellent analytical skill & problem solving approach
- Leadership and Teamwork
- Financial Understanding
- Time Management Skills
References
- Ciara Mae Dacillo, Collections Specialist, 09454887228, dacillociaramaemagday@gmail.com
- Mayette Ramos, Collections Specialist, 09395298925, mayetteramos@gmail.com
- Christian Cabral,Subject Matter Expert,0956381484,Cabralcristian560@gmail.com
Timeline
Collection Specialist
Sutherland Global Services
01.2019 - 10.2024
Bachelor Of Science - HTM HRRM
Saint Louis University
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Duane KippDuane Kipp
Licensed Insurance Producer at Sutherland Global ServicesLicensed Insurance Producer at Sutherland Global Services
Sreelakshmi Sivadasan NairSreelakshmi Sivadasan Nair
Transaction Processing Associate at Sutherland Global Services Pvt LtdTransaction Processing Associate at Sutherland Global Services Pvt Ltd