Joanna Marie B. Pacano
Bangued, ABRA
Summary
Dedicated Audiometric Technician skilled in patient assessments, audiometric testing, and patient education. Excels in collaborative care and workflow management, committed to enhancing patient auditory health and overall satisfaction. Proven ability to manage appointment scheduling and collaborate with healthcare professionals to enhance patient outcomes and satisfaction. Known for strong interpersonal skills, ability to educate patients on hearing loss prevention strategies, and commitment to providing quality patient care. In previous roles, contributed significantly to improving clinic efficiency and enhancing patient satisfaction through diligent work ethic and technical acumen.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Audiometric Technician
The Medical City
Pasig
05.2023 - 11.2024
- Conducted hearing tests using calibrated audiometers and equipment.
- Assisted patients with hearing assessments and explained testing procedures.
- Maintained accurate records of patient evaluations and test results.
- Educated patients on hearing aids and auditory health practices.
- Scheduled patient appointments and managed workflow efficiently.
- Provided support during follow-up consultations and assessments.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Added notes on patients into case histories using EHR system.
- Reviewed medical history information prior to performing any tests or procedures on a patient.
- Provided guidance regarding environmental modifications that will improve listening abilities within various settings such as home or work environment.
- Troubleshot equipment problems and ensured proper calibration of all audiology equipment.
- Evaluated patient's response to treatment by monitoring changes in auditory thresholds over time.
- Collaborated with audiologists to develop patient care plans.
- Administered hearing tests to determine the type and degree of hearing loss.
- Provided counseling services to assist individuals in understanding their condition and available treatment options.
- Prepared written summaries detailing diagnostic findings from audiometric tests.
- Conducted follow-up sessions with patients to assess progress with hearing aid usage.
- Monitored inventory levels of supplies needed for audiological testing operations.
- Demonstrated the use of earmolds, headphones, insert phones, stethoscopes, and other instruments used during audiometric testing.
- Maintained accurate records of patient test results for audiological evaluations.
- Performed audiometric testing on patients, including air conduction, bone conduction and speech recognition tests.
- Coordinated with insurance companies for reimbursement purposes when necessary.
- Collaborated with physicians, nurses, psychologists and social workers for referrals for additional services if needed.
- Assessed patient's communication skills through observation and interviewing techniques.
- Utilized assessments to determine patient conditions.
- Performed otoscopy, adult routine audiometric, middle ear immittance, acoustic reflex and otoacoustic emissions testing to provide patients with top-notch care.
- Cleaned medical equipment or facilities.
- Communicated with management or other staff to resolve problems.
- Adjusted settings or positions of medical equipment.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Communicated test or assessment results to medical professionals.
- Instructed patients in use of assistive equipment.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- Coded data or other information.
- Recommended changes to improve computer or information systems.
Clinical Social Work Intern
San Ildenfonso Bureau of Fire Protection
San Ildefonso
04.2022 - 06.2022
- Participated in training workshops to enhance knowledge of social work practices.
Clinical Social Work Intern
San Ildenfonso Rural Health Unit
San Ildefonso
04.2022 - 06.2022
- Conducted assessments to identify client needs and develop intervention strategies.
- Collaborated with fire department personnel to provide mental health support services.
- Facilitated group therapy sessions to promote emotional wellness among community members.
- Assisted in crisis intervention efforts during emergency response situations.
Clinical Social Work Intern
Ilocos Sur Cooperative Medical Mission Group and Hospital
Vigan City
08.2019 - 08.2020
- Conducted assessments to identify client needs and develop intervention strategies.
- Collaborated with fire department personnel to provide mental health support services.
- Facilitated group therapy sessions to promote emotional wellness among community members.
- Participated in training workshops to enhance knowledge of social work practices.
Clinical Social Work Intern
San Vicente Health Care and Maternity Clinic
San Vicente
08.2019 - 08.2020
- Conducted assessments to identify client needs and develop intervention strategies.
- Collaborated with fire department personnel to provide mental health support services.
Clinical Social Work Intern
Ilocos Sur District Hospital
Santo Domingo
08.2018 - 08.2019
- Conducted assessments to identify client needs and develop intervention strategies.
- Collaborated with fire department personnel to provide mental health support services.
Education
Bachelor of Science - Community Health Management
University of Northern Philippines
Vigan city 10.2018 - 07.2022
Caregiver NCII - Caregiving
Data Center of The Philippines
Bangued 06.2016 - 05.2018
Abra High School
BanguedSkills
- Audiometric testing
- Hearing assessment
- Equipment calibration
- EHR documentation
- Patient education
- Customer service
- Appointment scheduling
- Workflow management
- Collaborative care
- Effective communication
- Infection control protocols
- Diagnostic report writing
- Auditory brainstem response testing
- Otoacoustic emissions testing
- Speech audiometry
- Pure tone audiometry
- Hearing aid battery management
- Pediatric audiology
- Air conduction testing
- Conditioned play audiometry
- Bone conduction testing
- Masking techniques
- Patient hearing examination
- Hearing test administration
- Patient diagnosis
Timeline
Audiometric Technician
The Medical City
05.2023 - 11.2024
Clinical Social Work Intern
San Ildenfonso Bureau of Fire Protection
04.2022 - 06.2022
Clinical Social Work Intern
San Ildenfonso Rural Health Unit
04.2022 - 06.2022
Clinical Social Work Intern
Ilocos Sur Cooperative Medical Mission Group and Hospital
08.2019 - 08.2020
Clinical Social Work Intern
San Vicente Health Care and Maternity Clinic
08.2019 - 08.2020
Bachelor of Science - Community Health Management
University of Northern Philippines
10.2018 - 07.2022
Clinical Social Work Intern
Ilocos Sur District Hospital
08.2018 - 08.2019
Caregiver NCII - Caregiving
Data Center of The Philippines
06.2016 - 05.2018
Abra High School