Summary
Work History
Education
Skills
Timeline
OfficeManager
Joanna Marie  Pao

Joanna Marie Pao

Front Officer/Secretary
Ipil,ZSI

Summary

Dynamic and detail-oriented Secretary at Roderics Enterprises, adept at enhancing office efficiency through exceptional customer service and effective communication. Proven ability in managing executive calendars and maintaining confidentiality, while fostering strong client relationships. Skilled in document preparation and database management, contributing to a positive and productive work environment.

Work History

Secretary

Roderics Enterprises
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

Bachelor of Science -

Western Mindanao State University Ipil ESU
Ipil, Zamboanga Sibugay
04.2011

Skills

Customer service

Timeline

Secretary

Roderics Enterprises

Bachelor of Science -

Western Mindanao State University Ipil ESU
Joanna Marie PaoFront Officer/Secretary