Joanna Marie D. Bolito
Virtual Assistant
San Nicolas II,PAM
Summary
Dedicated and detail-oriented Customer Service & Virtual Assistant Professional with 6+ years of experience in logistics, e-commerce, and client support. Skilled in handling high-volume inquiries, resolving complex concerns, and improving customer satisfaction. Completed Dental Virtual Assistant Training and experienced in remote work with international clients. Strong communication, problem-solving, and organizational skills, with a proven ability to adapt in multicultural environments (Philippines & Dubai).
Overview
12
12
years of professional experience
Work History
Customer Support
Work-at-Home Customer Service (E-commerce, NDA)
07.2025 - 09.2025
- Handled customer support via email and chat for an e-commerce platform under NDA.
- Resolved inquiries related to orders, returns, and shipping issues.
- Ensured confidentiality and accuracy in handling customer information.
- Remote
Virtual Assistant
Dental Virtual Assistant Training
04.2025 - 06.2025
- Trained in patient scheduling, billing, insurance verification, and dental office administration.
- Learned dental practice software, remote communication tools, and patient record management.
- Gained hands-on skills in supporting dentists and clinics virtually.
- Remote
Customer Service
UPS (United Parcel Service)
09.2023 - 03.2025
- Managed large volumes of international client calls and inquiries.
- Built trust and long-term relationships with customers through proactive communication.
- Resolved complaints within SLA, ensuring client satisfaction and retention.
- Processed accounts, managed documentation, and maintained accurate customer records.
Customer Service Representative
Alorica
07.2019 - 06.2023
- Provided customer support via calls, email, and system updates.
- Handled escalations and complaints with efficiency and empathy.
- Consistently met performance targets for quality, response time, and customer satisfaction.
Teacher's Assistant
School of Science & Research
09.2013 - 10.2017
- Assisted teachers with lesson planning and classroom activities.
- Monitored student progress and maintained records.
- Ensured a safe, supportive, and engaging learning environment.
Education
High School -
Antonio A. Maceda Integrated School
01.2002
Elementary - undefined
Antonio A. Maceda Integrated School
01.1998
Skills
- Customer Service & Client Relations
- Virtual Assistance & Remote Support
- E-commerce (Order Support, Returns, Escalations)
- Dental Office Admin (Scheduling, Billing, Insurance Verification)
- Logistics & Documentation (Import/Export)
- Problem Solving & Conflict Resolution
- Data Entry & Record Management
- Tools: Microsoft Office, Google Workspace, CRM Systems, Dental Practice Software
ADDITIONAL INFORMATION
Languages: English (Intermediate), Filipino (Fluent)
ADDITIONAL INFORMATION
Nationality: Filipino | Passport: P4194425c
Timeline
Customer Support
Work-at-Home Customer Service (E-commerce, NDA)
07.2025 - 09.2025
Virtual Assistant
Dental Virtual Assistant Training
04.2025 - 06.2025
Customer Service
UPS (United Parcel Service)
09.2023 - 03.2025
Customer Service Representative
Alorica
07.2019 - 06.2023
Teacher's Assistant
School of Science & Research
09.2013 - 10.2017
Elementary - undefined
Antonio A. Maceda Integrated School
High School -
Antonio A. Maceda Integrated School