Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
ADDITIONAL INFORMATION
Timeline
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Joanna Marie D. Bolito

Joanna Marie D. Bolito

Virtual Assistant
San Nicolas II,PAM

Summary

Dedicated and detail-oriented Customer Service & Virtual Assistant Professional with 6+ years of experience in logistics, e-commerce, and client support. Skilled in handling high-volume inquiries, resolving complex concerns, and improving customer satisfaction. Completed Dental Virtual Assistant Training and experienced in remote work with international clients. Strong communication, problem-solving, and organizational skills, with a proven ability to adapt in multicultural environments (Philippines & Dubai).

Overview

12
12
years of professional experience

Work History

Customer Support

Work-at-Home Customer Service (E-commerce, NDA)
07.2025 - 09.2025
  • Handled customer support via email and chat for an e-commerce platform under NDA.
  • Resolved inquiries related to orders, returns, and shipping issues.
  • Ensured confidentiality and accuracy in handling customer information.
  • Remote

Virtual Assistant

Dental Virtual Assistant Training
04.2025 - 06.2025
  • Trained in patient scheduling, billing, insurance verification, and dental office administration.
  • Learned dental practice software, remote communication tools, and patient record management.
  • Gained hands-on skills in supporting dentists and clinics virtually.
  • Remote

Customer Service

UPS (United Parcel Service)
09.2023 - 03.2025
  • Managed large volumes of international client calls and inquiries.
  • Built trust and long-term relationships with customers through proactive communication.
  • Resolved complaints within SLA, ensuring client satisfaction and retention.
  • Processed accounts, managed documentation, and maintained accurate customer records.

Customer Service Representative

Alorica
07.2019 - 06.2023
  • Provided customer support via calls, email, and system updates.
  • Handled escalations and complaints with efficiency and empathy.
  • Consistently met performance targets for quality, response time, and customer satisfaction.

Teacher's Assistant

School of Science & Research
09.2013 - 10.2017
  • Assisted teachers with lesson planning and classroom activities.
  • Monitored student progress and maintained records.
  • Ensured a safe, supportive, and engaging learning environment.

Education

High School -

Antonio A. Maceda Integrated School
01.2002

Elementary - undefined

Antonio A. Maceda Integrated School
01.1998

Skills

  • Customer Service & Client Relations
  • Virtual Assistance & Remote Support
  • E-commerce (Order Support, Returns, Escalations)
  • Dental Office Admin (Scheduling, Billing, Insurance Verification)
  • Logistics & Documentation (Import/Export)
  • Problem Solving & Conflict Resolution
  • Data Entry & Record Management
  • Tools: Microsoft Office, Google Workspace, CRM Systems, Dental Practice Software

ADDITIONAL INFORMATION

Languages: English (Intermediate), Filipino (Fluent)

ADDITIONAL INFORMATION

Nationality: Filipino | Passport: P4194425c

Timeline

Customer Support

Work-at-Home Customer Service (E-commerce, NDA)
07.2025 - 09.2025

Virtual Assistant

Dental Virtual Assistant Training
04.2025 - 06.2025

Customer Service

UPS (United Parcel Service)
09.2023 - 03.2025

Customer Service Representative

Alorica
07.2019 - 06.2023

Teacher's Assistant

School of Science & Research
09.2013 - 10.2017

Elementary - undefined

Antonio A. Maceda Integrated School

High School -

Antonio A. Maceda Integrated School

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Joanna Marie D. BolitoVirtual Assistant