Joanna Mae Moceros
Taguig City,00
Summary
Experienced in effectively overseeing business operations and driving teams towards success. Possess a strong skill set in managing various operational duties. Proficient in generating comprehensive reports for management, able to provide valuable insights and contribute to informed decision-making. Collaborative nature enables seamless teamwork, fostering a cohesive and productive work environment.
Overview
18
18
years of professional experience
Work History
Virtual Assistant
Freelance
09.2024 - 02.2025
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data.
Service Provider
Generation One Resource Services and Multi-Purpose Cooperative
12.2011 - 06.2013
- Provided customer service and ensured customers to have delightful dining experience
- Provided a good Jollibee Kids Party and responsible in executing the planned sequence guide
- Served needed training, coaching, scheduling and discipline to staff
- In-charged in checking stock levels, ordering and inventory supplies
- Service Provider
Service Crew
Jollibee Foods Corporation
07.2007 - 05.2011
- Company Overview: FTI Branch
- Managed and delivered outstanding customer service by building productive relationships with suppliers and clients, resolve concerns and win customer loyalty
- Enthusiastically hosted Jollibee Parties
- FTI Branch
Education
Major in Operations Management -
STI Global College
High School -
Western Bicutan National High School
Skills
- Admin related works
- MS Office
- Internet
- Customer service skills
- Multitasking
- Organizational abilities
- Independent work
- Teamwork
Accomplishments
- Service Excellence Award – April 2011
- Turn Around Time (TAT) Queen – May 2010
- Double 100% (DOH) – Corporate Adult Rating
- GOLD Star Award (FSC) – 2010
- Certified Crew Trainer – 2007-2011
Awards and Recognitions:
Station Experience:
Awards
- Service Excellence for the Month of April 2011
- Turn Around Time (TAT) Queen for the Month of May 2010
- Double 100% (DOH) in Corporate Adult Rating
- GOLD Star Award (FSC) for 2010
- Certified Crew Trainer (2007-2011) Station: Counter SODA and SMART
- Most Dedicated Smart Crew
- BEST COOP - Service Area
- Most Dependable OIC SMART Crew
- BEST Smart Crew in Big Order Service
- BEST Team Leader in SMART
Timeline
Virtual Assistant
Freelance
09.2024 - 02.2025
Service Provider
Generation One Resource Services and Multi-Purpose Cooperative
12.2011 - 06.2013
Service Crew
Jollibee Foods Corporation
07.2007 - 05.2011
High School -
Western Bicutan National High School
Major in Operations Management -
STI Global College
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