Joanna Lou Bautista
Mandaluyong City,00
Summary
Results-driven management professional with track record of optimizing team performance and driving business growth. Skilled in strategic planning, project management, and fostering collaborative environments. Known for adaptability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and effective communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Delivery Ops Associate Manager
Accenture
Boni Avenue, Mandaluyong City
09.2023 - 04.2026
- Led cross-functional teams to streamline project delivery and enhance client satisfaction.
- Developed strategic initiatives to optimize operational efficiency and drive process improvements.
- Interpreted business objectives; implemented operational practices to align with goals
- Manages client relationships within defined areas of responsibility
- Conducts performance reviews and supports employee development
Service Delivery Ops Specialist
Accenture
01.2021 - 08.2023
- Developed innovative strategies to improve project delivery timelines and enhance client satisfaction.
- Led cross-functional teams in executing large-scale technology implementations, ensuring alignment with business objectives.
- Led teams to exceed SLA and operational targets
- Ensured budget adherence and compliance to maintain financial integrity and operational standards
Program, Project & Service Mgmt Senior Analyst
Accenture
06.2018 - 12.2020
- Conducted error trend analysis, implementing corrective action plans to mitigate future issues
- Analyzed complex datasets using advanced statistical tools to identify trends and insights.
- Coached team members and planned resources to strengthen overall team performance
- Assigned and monitored workloads; ensured timely, high-quality delivery
Performance, Risk & Quality Auditing Analyst / Quality Lead
Accenture
11.2013 - 05.2018
- Developed comprehensive reports to communicate insights and recommendations to stakeholders.
- Conducted quality audits to ensure compliance with client and organizational standards, enhancing overall audit effectiveness
- Facilitated calibration sessions and generated performance reports to identify trends and drive quality improvements
- Performed root cause analyses and developed improvement plans to address identified issues and prevent recurrence
- Supported documentation of business processes and quality initiatives
Business Process Delivery Associate
Accenture
04.2010 - 10.2013
- Provided functional support, addressing client queries to ensure timely resolution
- Managed customer interactions and processed transactions accurately to maintain service standards
Education
Bachelor of Arts - History
Polytechnic University of The Philippines (PUP)
Sta. Mesa Manila05-2010
Skills
- Service delivery
- Stakeholder engagement
- Quality auditing
- Process improvement
- Team Development
- Risk monitoring
- Project Management
- Analytical communication
- Team leadership
- Strong Analytical & Communication Skills
- Operational efficiency
- Operations management
- Strategic planning
- Staff management
Certification
Certified Six Sigma Yellow Belt
Languages
English (Fluent)
Filipino (Fluent)
Timeline
Service Delivery Ops Associate Manager
Accenture
09.2023 - 04.2026
Service Delivery Ops Specialist
Accenture
01.2021 - 08.2023
Program, Project & Service Mgmt Senior Analyst
Accenture
06.2018 - 12.2020
Performance, Risk & Quality Auditing Analyst / Quality Lead
Accenture
11.2013 - 05.2018
Business Process Delivery Associate
Accenture
04.2010 - 10.2013
Bachelor of Arts - History
Polytechnic University of The Philippines (PUP)