Joanna Karina Gerasmio

Business Analysis

• Implemented a new distributor management system to 5 distributors in Mindanao.
• Developed detailed project plans outlining tasks, milestones, risks, assumptions, dependencies, resources required for successful projects completion.
• Provided support from testing to post-implementation phases by troubleshooting issues that arise due to changes in business processes or system configurations.
• Delivered elements of systems design, including data migration rules, business rules, or other detailed deliverables.
• Identified gaps between current state and desired future state operations.
• Conducted training sessions for end-users on newly implemented systems.
• Coordinated with vendors to resolve any technical or functional issues encountered during system deployments.

Project Management

• Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Collaborated with other teams to develop solutions for various projects.

Sales Support

• Facilitated computation of quarterly incentives and best-in-class awards for sales team.
• Achieved 100% on-time and complete delivery of payouts and results.
• Leveraged different software and tools to enhance process efficiency.

Service Delivery

• Tracked progress on open tickets and ensured timely closure in line with SLAs using ServiceNow ticketing system.
• Delivered timely support by tracking issues and communicating resolutions to end users.

• Supported departmental activities by providing clerical assistance to various financial advisers.
• Reviewed and updated client account information in systems such as Xplan and Xero.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

• Company Overview: non-profit data science training organisation
• Selected as one of 31 scholars for a 14-week immersive programme for Data Science and executive skills training
• Courses include Programming, Machine Learning, Statistics, Data Visualization
• Capstone project: Finding Market Opportunities using External Data
• Informed product strategy to a juice company in helping increase their market penetration while considering factors that would support the company's mission in helping address malnutrition
• Created a dashboard (assessment tool) that would help the company determine potential locations where they can increase their market penetration through the use of clustering