Joanna Quinto
532 Carmen De Luna Longos, Malolos
Summary
Pursuing opportunity where I will be able to utilize my strong organizational skills and ability to work with people, which allow me to grow personally and professionally.
Overview
4
4
years of professional experience
Work History
Call Center Representative Specialist
TaskUs
09.2022 - Current
- Provided exceptional customer service through empathetic listening and proactive problem-solving techniques.
- Navigated multiple software applications simultaneously while maintaining focus on the customer interaction.
Call Center Representative
VXI GLOBAL SOLUTION, INCORPORATION
12.2020 - 07.2022
- Address customer service inquiries in a timely and accurate fashion
- Provide accurate and appropriate information to answer questions and resolve complaints
Cashier
SOUTH SUPERMARKET
06.2020 - 12.2020
- Provide exceptional customer service
- Communicate to customer concerns and request to management
- Verified cash balances at the beginning and end of shift
Education
Bachelor of Secondary Education - TLE
BULACAN STATE UNIVERSITY
Malolos, Bulacan01.2019
Secondary Education -
CALUMPIT NATIONAL HIGHSCHOOL
Calumpit, Bulacan01.2015
Primary Education -
BARASOAIN MEMORIAL ELEMENTARY SCHOOL
Malolos, Bulacan01.2011
Skills
- Proficient in using Microsoft Office
- Strong Communication and Intrapersonal Skills
- Ability to deal with customer queries & complaints
- Goal-Oriented
Personal Information
- Date of Birth: June 26, 1998
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Place of Birth: Caloocan City
Training
- On Job Training Off-Campus Practice Teaching, Calumpit National High School, 08/01/18, 12/31/18
- National Certificate II Food and Beverages Services, 12/01/18
References
- South Supermarket, 044 791 7074
- VXI Global Solution, 632 899 2200
Timeline
Call Center Representative Specialist
TaskUs
09.2022 - Current
Call Center Representative
VXI GLOBAL SOLUTION, INCORPORATION
12.2020 - 07.2022
Cashier
SOUTH SUPERMARKET
06.2020 - 12.2020
Bachelor of Secondary Education - TLE
BULACAN STATE UNIVERSITY
Secondary Education -
CALUMPIT NATIONAL HIGHSCHOOL
Primary Education -
BARASOAIN MEMORIAL ELEMENTARY SCHOOL
Similar Profiles
Joe Bert BlancoJoe Bert Blanco
Team Member at TaskUsTeam Member at TaskUs
ISAIAH JAY DIONSONISAIAH JAY DIONSON
Chat/Email Support Representative at TaskUsChat/Email Support Representative at TaskUs
Antim DubeyAntim Dubey
Team Leader at TaskusTeam Leader at Taskus
Aldo Rene Leyva PaniaguaAldo Rene Leyva Paniagua
Customer Support Specialist at TaskUsCustomer Support Specialist at TaskUs
Maria Wendy ClavioMaria Wendy Clavio
Assistant Manager Registered Pharmacist at Mercury Drug CorporationAssistant Manager Registered Pharmacist at Mercury Drug Corporation