Summary
Overview
Work History
Education
Skills
Personal Information
Training
References
Timeline
Generic
Joanna Quinto

Joanna Quinto

532 Carmen De Luna Longos, Malolos

Summary

Pursuing opportunity where I will be able to utilize my strong organizational skills and ability to work with people, which allow me to grow personally and professionally.

Overview

4
4
years of professional experience

Work History

Call Center Representative Specialist

TaskUs
09.2022 - Current
  • Provided exceptional customer service through empathetic listening and proactive problem-solving techniques.
  • Navigated multiple software applications simultaneously while maintaining focus on the customer interaction.

Call Center Representative

VXI GLOBAL SOLUTION, INCORPORATION
12.2020 - 07.2022
  • Address customer service inquiries in a timely and accurate fashion
  • Provide accurate and appropriate information to answer questions and resolve complaints

Cashier

SOUTH SUPERMARKET
06.2020 - 12.2020
  • Provide exceptional customer service
  • Communicate to customer concerns and request to management
  • Verified cash balances at the beginning and end of shift

Education

Bachelor of Secondary Education - TLE

BULACAN STATE UNIVERSITY
Malolos, Bulacan
01.2019

Secondary Education -

CALUMPIT NATIONAL HIGHSCHOOL
Calumpit, Bulacan
01.2015

Primary Education -

BARASOAIN MEMORIAL ELEMENTARY SCHOOL
Malolos, Bulacan
01.2011

Skills

  • Proficient in using Microsoft Office
  • Strong Communication and Intrapersonal Skills
  • Ability to deal with customer queries & complaints
  • Goal-Oriented

Personal Information

  • Date of Birth: June 26, 1998
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Single
  • Place of Birth: Caloocan City

Training

  • On Job Training Off-Campus Practice Teaching, Calumpit National High School, 08/01/18, 12/31/18
  • National Certificate II Food and Beverages Services, 12/01/18

References

  • South Supermarket, 044 791 7074
  • VXI Global Solution, 632 899 2200

Timeline

Call Center Representative Specialist

TaskUs
09.2022 - Current

Call Center Representative

VXI GLOBAL SOLUTION, INCORPORATION
12.2020 - 07.2022

Cashier

SOUTH SUPERMARKET
06.2020 - 12.2020

Bachelor of Secondary Education - TLE

BULACAN STATE UNIVERSITY

Secondary Education -

CALUMPIT NATIONAL HIGHSCHOOL

Primary Education -

BARASOAIN MEMORIAL ELEMENTARY SCHOOL
Joanna Quinto