Joanna Quinto
532 Carmen De Luna Longos, Malolos
Summary
Pursuing opportunity where I will be able to utilize my strong organizational skills and ability to work with people, which allow me to grow personally and professionally.
Overview
4
4
years of professional experience
Work History
Call Center Representative Specialist
TaskUs
2022.09 - Current
- Provided exceptional customer service through empathetic listening and proactive problem-solving techniques.
- Navigated multiple software applications simultaneously while maintaining focus on the customer interaction.
Call Center Representative
VXI GLOBAL SOLUTION, INCORPORATION
2020.12 - 2022.07
- Address customer service inquiries in a timely and accurate fashion
- Provide accurate and appropriate information to answer questions and resolve complaints
Cashier
SOUTH SUPERMARKET
2020.06 - 2020.12
- Provide exceptional customer service
- Communicate to customer concerns and request to management
- Verified cash balances at the beginning and end of shift
Education
Bachelor of Secondary Education - TLE
BULACAN STATE UNIVERSITY
Malolos, Bulacan01.2019
Secondary Education -
CALUMPIT NATIONAL HIGHSCHOOL
Calumpit, Bulacan01.2015
Primary Education -
BARASOAIN MEMORIAL ELEMENTARY SCHOOL
Malolos, Bulacan01.2011
Skills
- Proficient in using Microsoft Office
- Strong Communication and Intrapersonal Skills
- Ability to deal with customer queries & complaints
- Goal-Oriented
Personal Information
- Date of Birth: June 26, 1998
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Place of Birth: Caloocan City
Training
- On Job Training Off-Campus Practice Teaching, Calumpit National High School, 08/01/18, 12/31/18
- National Certificate II Food and Beverages Services, 12/01/18
References
- South Supermarket, 044 791 7074
- VXI Global Solution, 632 899 2200
Timeline
Call Center Representative Specialist
TaskUs
2022.09 - Current
Call Center Representative
VXI GLOBAL SOLUTION, INCORPORATION
2020.12 - 2022.07
Cashier
SOUTH SUPERMARKET
2020.06 - 2020.12
Bachelor of Secondary Education - TLE
BULACAN STATE UNIVERSITY
Secondary Education -
CALUMPIT NATIONAL HIGHSCHOOL
Primary Education -
BARASOAIN MEMORIAL ELEMENTARY SCHOOL