Joanna Planas
Ilagan, Isabela
Summary
Dynamic and enthusiastic individual with a proven track record in delivering exceptional customer service experiences. Committed to leveraging skills in problem-solving and proactive approaches to tackle new tasks. Eager to utilize a diverse skill set, including adaptability, teamwork, and strong communication skills, to create a seamless and enjoyable travel experience for all passengers.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
LovelyFabrique Clotheshoppe
07.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answering calls and messages of customer inquiries.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
SM Supermarket
11.2013 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor In Science - Business Administration
Saint Ferdinand College
Ilagan, Isabela, Philippines 03.2020
Skills
- Teamwork
- Problem Solving
- Excellent Communication
- Adaptability
- Multitasking
Timeline
Customer Service Representative
LovelyFabrique Clotheshoppe
07.2020 - Current
Cashier
SM Supermarket
11.2013 - 02.2016
Bachelor In Science - Business Administration
Saint Ferdinand College
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