Joanna Colacion
Virtual Assistant
Taguig, Metro Manila
Summary
Detail-oriented and results-driven professional with experience in operations management, process improvement, and cross-team coordination. Skilled in project management, administration, and customer service, with strong organizational and problem-solving abilities focused on driving efficiency and business growth.
Overview
8
8
years of professional experience
Work History
Market Coordinator / Senior Project Manager
Our World Energy
04.2022 - 05.2025
- Guided homeowners through the solar journey, from welcome call to system activation.
- Aligned marketing strategies with engineering, project management, and operations to support sales and installations.
- Conducted market research to strengthen brand presence and drive growth across multiple states (AZ, TX, NM, CO).
- Managed end-to-end solar projects—from sale closure to activation—ensuring timely progress and customer satisfaction.
- Prioritized funding-dependent projects and resolved issues to avoid delays.
- Oversaw the full permitting process, ensuring compliance with all regulations.
- Led a team of permit specialists, maintained operational efficiency, and addressed project challenges proactively.
Interconnection and Permit Specialist
SunStar Solutions LLC
08.2023 - 04.2025
- Submit and track permit and interconnection applications with local jurisdictions and utilities.
- Coordinate with design, engineering, and field teams to ensure compliance with all regulations.
- Communicate with city offices and utilities to resolve delays or issues.
- Keep project records updated in CRM.
- Ensure all approvals are secured before installation and inspection.
- Stay current on permitting and utility requirements across regions.
- Provide regular updates to project managers and stakeholders.
- Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
Project Manager
United Better Homes
02.2024 - 06.2024
- Review and confirm contract details for accuracy and compliance, then enter the verified information into Airtable.
- Upload required documents to the financier to obtain Notice to Proceed (NTP) approval.
- Work closely with sales representatives to collect missing homeowner documents needed for contract completion or permitting.
Customer Service Representative (Retention Agent)
Transcom Bacolod
03.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reviewed and assessed complete customer experience to verify company provides a seamless and continual customer journey.
- Built rapport with customers quickly, creating lasting bonds to increase customer lifetime value.
- Developed comprehensive retention strategies based on customer feedback and insights.
- Negotiated with clients to renew contracts and retain business while increasing revenue and profits for company.
- Met and exceeded monthly targets consistently to maximize revenue, minimize cancellations, and increase customer lifetime value.
Customer Service Representative
Panasiatic Solutions
07.2017 - 01.2019
- Maximized customer satisfaction by resolving service issues promptly. Assisted customers with product-related questions, feedback, and complaints.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Addressed customer service enquires quickly and accurately.
- Processed and issued product orders and service upgrades for customers.
Education
Bachelor of Science - Office Administration
La Carlota City College
La Carlota City 04.2001 -
Skills
CRM software
Customer service
Team leadership
Project management
Operations management
Teamwork and collaboration
Scheduling
Document Preparation and Management
Data Entry and Database Management
Sales and Marketing Support
Solar Process Expert
Problem-Solving
Time Management and Prioritization
Timeline
Project Manager
United Better Homes
02.2024 - 06.2024
Interconnection and Permit Specialist
SunStar Solutions LLC
08.2023 - 04.2025
Market Coordinator / Senior Project Manager
Our World Energy
04.2022 - 05.2025
Customer Service Representative (Retention Agent)
Transcom Bacolod
03.2020 - 04.2022
Customer Service Representative
Panasiatic Solutions
07.2017 - 01.2019
Bachelor of Science - Office Administration
La Carlota City College
04.2001 -
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