JOANNA CATAN

Industry: Marketing and Advertising

Specialization: IT Support, Client Support, Tech Configuration and Campaign Setup

• Provides tech support to the client facing teams: Application Support and Campaign Setup
• Supports new client integrations liaising with both technical staff & decision makers
• Configures various types of campaigns such as CPC, CPS, CPR, CPI, inAPP Sales across Global countries and integrating it with 3rd party platforms such as Shopify, Google Tag Manager, Woocommerce, Appsflyer and other e-commerce applications
• Performing tests on configured campaigns in various scenarios
• Troubleshooting, debugging and resolving technical tracking issues
• Analysing log files via sql and reports to identify issues & resolutions
• Working alongside the development team to ensure technical changes are delivered on spec
• Improved internal and external stakeholders satisfaction by promptly addressing support tickets and providing accurate solutions.

Industry: Computer / Information Technology (Software)

Specialization: Marketing, QA, Customer Support

• Regularly tests the company's web app and mobile app products.
• Reports bugs encountered to the developer team and gives suggestions on how to improve the system.
• Coordinates with the managers and Developer Team regarding the system's latest feature updates and bugs
• Provides client support via phone and email and handles concern tickets on company's online Helpdesk (Zendesk)
• Manages and updates company's website via Wordpress.

Industry: Computer / Information Technology (Software)

Specialization: QA, Project Management and Customer Support

• Manages the company's various on-going projects from scratch to delivery and provides client support for other issues encountered and/or other adjustments needed prior to the system provided.
• Provides Quality Assurance (UAT/ UI) to company's products such as Recruitment Systems, CMS, Mobile Apps and Websites.
• Involves in kick-off meeting with the Product Manager and Developer to discuss the scope of the project and other client deliverables.
• Coordinates with the Product Manager and Developer Team for technical issues and how to improve the system.
• Assigns tasks to the developers.
• Provides support to clients via phone and email.