Joanna Abiera
General Mariano Alvarez
Summary
A highly motivated professional with over 10 years of experience across diverse sectors, including customer service, HR services, and education. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
20
20
years of professional experience
Work History
Global Customer Service Representative - Japanese Bilingual
Thomson Reuters Corporation Pte Limited
11.2021 - 01.2025
- Collaborated with cross-functional teams, providing expertise in platform management, user experience, and technical troubleshooting to drive continuous improvements and enhance platform efficiency and success.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Played a vital role in completing the successful SOC projects for Confirmation.com.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
HR Services Administrator - Japan Data Management
Amazon Operations Services
08.2020 - 11.2021
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns
- Manages key employee life cycle processes such as letter generation and data changes
- Makes sure that setup KPI and SLA are met
- Provide process improvement to eliminate unnecessary process
- Proactively participate in timely delivery of global projects
- Philippines
- Aug 2020 - Mar 30, 2021 HR Associate, HR Services (Level 2)
- April 1, 2021 promoted to HR Sr.Associate, HR Services (Level 3)
Interpreter/Translator
Toyo Seat Philippines Corporation
Santa Rosa, Laguna
06.2016 - 07.2020
- Facilitated seamless communication between the Company President and local staff, ensuring alignment across teams.
- Acted as the official translator during meetings, mediating discussions and ensuring clarity in both English and Japanese.
- Translated key written materials, including quality manuals and emails, between English and Japanese to ensure accuracy and understanding.
- Managed and coordinated company schedules, meetings, and conferences to optimize executive time and productivity.
- Prepared meeting minutes and distributed them to all relevant stakeholders in a timely manner.
- Coordinated travel arrangements, including flight and hotel bookings, ensuring smooth logistics for executives.
- Organized and prioritized the executive's schedule, ensuring efficient use of time for high-impact activities.
- Provided support for ad hoc tasks, contributing to the overall efficiency of the organization.
Japanese language lecturer
The Japan Foundation Manila
12.2012 - 05.2016
- Led classroom discussions in Japanese, fostering an engaging and interactive learning environment.
- Collaborated with fellow Japanese teachers to exchange teaching strategies and enhance overall lesson effectiveness.
- Assessed students' progress and adapted lessons to align with individual learning capabilities, ensuring optimal understanding and development.
Japanese language teacher
Philippine Assist-Life Manpower Corporation
04.2013 - 09.2013
- Prepared lesson plans and made adjustments accordingly based on student progress
- Trained candidates for Japan Technical internship through task-oriented activities and games to facilitate more impactful learning
Japanese-English Online Consultant
GUNGUN EIKAIWA
08.2011 - 11.2011
- Facilitated one-on-one English online lessons for Japanese students
- Ensured that every student understood the lesson that day and were able to use the word
Technical Trainee
Takahata Precision Japan Co. Ltd
05.2008 - 05.2011
- Performed reliable inspection of molded car parts
- Ensured that the product has the right measurements before proceeding to mass production
Product Planning and Market Research Assistant
Sharp Philippines Corporation
09.2004 - 12.2007
- Conducted product presentations to dealers and sales persons in local area and other regions
- Responsible for collecting data on consumers, competitors and market place and consolidating information into actionable items, reports and presentations
- Studied the function of new products before its launched and provided product demonstration to prospect buyers
Education
Bachelor in Business Administration - Major in Management
Polytechnic University of The Philippines
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Certificationsandskills
- N2 level Japanese Language (日本語能力試験)
- Japanese Teachers - The Japanese Practice Teaching Course Certificate (The Japan Foundation, Manila)
Timeline
Global Customer Service Representative - Japanese Bilingual
Thomson Reuters Corporation Pte Limited
11.2021 - 01.2025
HR Services Administrator - Japan Data Management
Amazon Operations Services
08.2020 - 11.2021
Interpreter/Translator
Toyo Seat Philippines Corporation
06.2016 - 07.2020
Japanese language teacher
Philippine Assist-Life Manpower Corporation
04.2013 - 09.2013
Japanese language lecturer
The Japan Foundation Manila
12.2012 - 05.2016
Japanese-English Online Consultant
GUNGUN EIKAIWA
08.2011 - 11.2011
Technical Trainee
Takahata Precision Japan Co. Ltd
05.2008 - 05.2011
Product Planning and Market Research Assistant
Sharp Philippines Corporation
09.2004 - 12.2007
Bachelor in Business Administration - Major in Management
Polytechnic University of The Philippines
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