Joann Rosende

Assessed item details and applied company guidelines to determine appropriate actions.

Conducted accurate and consistent risk assessments while meeting established quality standards.

Reviewed and verified customer, item, and transaction information for accuracy.

Processed non-voice transactions, data entry, account/order updates, and documentation using internal systems.

Documented review decisions and maintained detailed records in internal systems.

Investigated discrepancies and processed necessary updates based on established procedures.

Collaborated with internal teams to resolve review-related cases efficiently.

Escalated complex or unresolved cases to the appropriate team when required.

Managed a high volume of cases while consistently maintaining accuracy and productivity.

Met daily productivity, quality, and accuracy targets while following company policies and client guidelines.

Handled confidential customer and transaction information in accordance with company procedures.

- Responsible for pioneering branch expansion.

- Oversee branches base on area of liability.

- Oversee operations of old and new branches according to the individual goals.

- Operate and communicate company policies to the branches and communicate company news and programs.

- Operate in accordance with the established rules and regulations.

- Preparing weekly and monthly performance reports for managers.

- Prepare weekly and monthly performance reports for

supervisors and reported infront of Directors.

- Meets new clients for business proposal presentations.

- Prepare marketing materials to get clients.

• Sales Management: Drive regional sales targets, analyze territory performance reports, and create localized strategies to ensure assigned stores achieve monthly quotas.
• People Management: Direct, evaluate, and coach Brand Promoters. Organize work schedules, track daily attendance/tardiness, and facilitate ongoing product training.
• Retail & Store Visits: Conduct frequent field visits to partner stores and OPPO concept shops. Audit visual merchandising, stock levels, and store presentation standards.
• Dealer Relations: Build and maintain strong relationships with local dealers across assigned zones to drive product sell-in, increase order volumes, and encourage higher stock purchasing.
• Reporting: Submit regular market, competitor, and sales performance analysis to the Regional Sales Manager.

• Sales Generation: Meet and exceed daily, weekly, and monthly sales targets for OPPO smartphones, wearables, and accessories.
• Product Demonstration: Proactively engage walk-in customers, present key product features (camera technology, battery performance, charging speed, OS features), and conduct hands-on product demos.
• Customer Service & After-Sales: Warmly assist customers, answer product queries, assist with device setup, and guide them through after-sales procedures or warranty inquiries.
• Merchandising & Booth Maintenance: Ensure the OPPO kiosk/display area is clean, fully stocked, properly organized, and aligned with brand guidelines.
• Inventory & Reporting: Perform daily opening/closing inventory checks, record sales numbers, and submit daily/monthly activity and sales reports to regional supervisors.
• Competitor & Market Insight: Monitor competitor promotions, price drops, and customer feedback, sharing market observations with the sales team.