Writing
JOANN MENDOZA
Tigaon
Summary
Detail-oriented and analytical professional with over nine years of experience in sales and customer service, and 3 to 4 years of specialized expertise in inventory management. Proven ability to maintain optimal inventory levels, ensure accuracy in stock records, and support efficient supply chain operations—strong problem-solving and organizational skills, committed to continuous improvement and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Associate
Fast Retailing Philippines Inc.
02.2018 - Current
- Company Overview: Company Overview: UNIQLO
- Head of Cashwrap Department
- Handled inquiries regarding click-and-collect services and ecommerce orders, providing customers with accurate information to facilitate their purchases
- Managed returns, exchanges, and deliveries to ensure an excellent customer experience
- Successfully resolved customer complaints and implemented solutions
- Trained new associates in Sales Floor, Fitting Room, Cashwrap, and Back of House duties
- Spearheaded marketing initiatives, driving product promotion and sales growth
- Managed inventory planning and ordering to keep stock levels optimal and products readily available
Owner
01.2016 - 02.2018
- Owned and operated a business selling everyday cooking ingredients, which I packaged myself
- Gained valuable experience in dealing with diverse customers and managing time and finances
Sales Associate
Payless Shoe Source Inc.
07.2017 - 12.2017
- Assisted customers with product selection and purchase decisions, exceeding sales targets
- Provided exceptional customer service, building lasting relationships
Inventory Specialist
Asticom Technology Inc
08.2016 - 11.2016
- Investigated and resolved inventory discrepancies across multiple branches
- Conducted comprehensive audits of warehouse operations, ensuring efficiency and compliance
- Prepared daily reports, effectively communicating findings and recommendations
Assistant Officer In-Charge
Time Depot Inc.
05.2014 - 11.2015
- Effectively managed branch operations in the absence of the Officer In-Charge
- Prepared and submitted daily sales reports
- Successfully resolved customer complaints, ensuring their satisfaction
- Monitored and supported associate sales performance
- Provided exceptional customer service, building trust and loyalty
Education
Bachelor of Science - Hotel and Restaurant Management
Mariners' Polytechnic Colleges
Naga City, Camarines Sur01.2011
Skills
- Strong Analytical
- Problem-solving skills
- Excellent Organizational
- Time Management Abilities
- Inventory Control and Management
- Client Support
- Customer Service
- Effective Communication
- Strategic Sales Planning and Marketing
- Training Program Development
- Revenue Generation
- Performance monitoring
- Team supervision
- Strategic Solutions Development
- Team leadership
- Accuracy in Data Entry and Record-Keeping
Certification
- Certificate of Completion, Funnels Mastery Community Mini-Course, 2025-02-01, Coach Darla
- Certificate of Completion, Sales Funnel Online Course, 2025-02-01, Great Learning Academy
Contact
- Address: Tigaon, Camarines Sur 4420
- Phone: (0995) 796 0489
- E-mail: joannmendoza20@outlook.com
- Portfolio: https://joannpmendoza20.systeme.io/599b3605-6f3584ee
Websites, Portfolios, Profiles
- Https://joannpmendoza20.systeme.io/9501320c (Lead Funnel)
- Https://cypressmendoza20.systeme.io/b680b2e5 (Sales Funnel)
- Https://pin.it/709A3UI4I (Pinterest Business Account)
Timeline
Senior Associate
Fast Retailing Philippines Inc.
02.2018 - Current
Sales Associate
Payless Shoe Source Inc.
07.2017 - 12.2017
Inventory Specialist
Asticom Technology Inc
08.2016 - 11.2016
Owner
01.2016 - 02.2018
Assistant Officer In-Charge
Time Depot Inc.
05.2014 - 11.2015
Bachelor of Science - Hotel and Restaurant Management
Mariners' Polytechnic Colleges
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Interests
Posting pins on Pinterest
Upskill Through YouTube tutorials
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