JOANN MENDOZA
Senior Associates
Tigaon,CAS
Summary
A dedicated and results-driven professional with over nine years of experience in sales and customer service. Proven ability to exceed expectations in fast-paced environments, with a strong focus on problem-solving, customer satisfaction, and continuous improvement. Excellent communication and interpersonal skills, with a strong commitment to teamwork and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Associate
Fast Retailing Philippines Inc. (UNIQLO)
02.2018 - Current
- Head of Cashwrap Department
- Handled inquiries regarding click-and-collect services and e-commerce orders, providing customers with accurate information to facilitate their purchases
- Managed returns, exchanges, and deliveries to ensure an excellent customer experience
- Successfully resolved customer complaints and implemented solutions
- Trained new associates in Sales Floor, Fitting Room, Cashwrap, and Back of House duties
- Spearheaded marketing initiatives, driving product promotion and sales growth
- Managed inventory planning and ordering to keep stock levels optimal and products readily available
Self Employed
Owner
01.2016 - 02.2018
- Owned and operated a business selling everyday cooking ingredients, which I packaged myself
- Gained valuable experience in dealing with diverse customers and managing time and finances
Sales Associate
Payless Shoe Source Inc.
07.2017 - 12.2017
- Assisted customers with product selection and purchase decisions, exceeding sales targets
- Provided exceptional customer service, building lasting relationships
Inventory Specialist
Asticom Technology Inc
08.2016 - 11.2016
- Investigated and resolved inventory discrepancies across multiple branches
- Conducted comprehensive audits of warehouse operations, ensuring efficiency and compliance
- Prepared daily reports, effectively communicating findings and recommendations
Assistant Officer In-Charge
Time Depot Inc.
05.2014 - 11.2015
- Effectively managed branch operations in the absence of the Officer In-Charge
- Prepared and submitted daily sales reports
- Successfully resolved customer complaints, ensuring their satisfaction
- Monitored and supported associate sales performance
- Provided exceptional customer service, building trust and loyalty
Education
Bachelor of Science - Hotel and Restaurant Management
Mariners' Polytechnic Colleges
Panganiban Drive, Naga City Camarines Sur 01.2007 - 01.2011
Skills
Canva Proficiency
Photoshop
Revenue Generation
Client Support
Effective Communication
Strategic Marketing
Strategic Solutions Development
Training Program Development
Inventory Control
Strategic Sales Planning
Experienced with Adobe Express
Photo Editing Software
Video Editing
CapCut
YouCut
Audio Editing
Audacity
Microsoft Office Suite
Google Suite
X
Telegram
TikTok
HubSpot
Loom
Certification
Certificate of Completion, Funnels Mastery Community Mini Course, 02/20/25, Coach Darla
Technical Proficiencies
Canva, Photoshop, Adobe Express, Photoroom, CapCut, YouCut, Audacity, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite (Gmail, Drive, Docs, Sheets), X (formerly Twitter), Instagram, Telegram, Facebook, Pinterest, TikTok, HubSpot, Loom
Timeline
Senior Associate
Fast Retailing Philippines Inc. (UNIQLO)
02.2018 - Current
Sales Associate
Payless Shoe Source Inc.
07.2017 - 12.2017
Inventory Specialist
Asticom Technology Inc
08.2016 - 11.2016
Self Employed
Owner
01.2016 - 02.2018
Assistant Officer In-Charge
Time Depot Inc.
05.2014 - 11.2015
Bachelor of Science - Hotel and Restaurant Management
Mariners' Polytechnic Colleges
01.2007 - 01.2011