JOANN MENDOZA
Senior Associates
Tigaon,CAS
Summary
A dedicated and results-driven professional with over nine years of experience in sales and customer service. Proven ability to exceed expectations in fast-paced environments, with a strong focus on problem-solving, customer satisfaction, and continuous improvement. Excellent communication and interpersonal skills, with a strong commitment to teamwork and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Associate
Fast Retailing Philippines Inc. (UNIQLO)
02.2018 - Current
- Head of Cashwrap Department
- Handled inquiries regarding click-and-collect services and e-commerce orders, providing customers with accurate information to facilitate their purchases
- Managed returns, exchanges, and deliveries to ensure an excellent customer experience
- Successfully resolved customer complaints and implemented solutions
- Trained new associates in Sales Floor, Fitting Room, Cashwrap, and Back of House duties
- Spearheaded marketing initiatives, driving product promotion and sales growth
- Managed inventory planning and ordering to keep stock levels optimal and products readily available
Self Employed
Owner
01.2016 - 02.2018
- Owned and operated a business selling everyday cooking ingredients, which I packaged myself
- Gained valuable experience in dealing with diverse customers and managing time and finances
Sales Associate
Payless Shoe Source Inc.
07.2017 - 12.2017
- Assisted customers with product selection and purchase decisions, exceeding sales targets
- Provided exceptional customer service, building lasting relationships
Inventory Specialist
Asticom Technology Inc
08.2016 - 11.2016
- Investigated and resolved inventory discrepancies across multiple branches
- Conducted comprehensive audits of warehouse operations, ensuring efficiency and compliance
- Prepared daily reports, effectively communicating findings and recommendations
Assistant Officer In-Charge
Time Depot Inc.
05.2014 - 11.2015
- Effectively managed branch operations in the absence of the Officer In-Charge
- Prepared and submitted daily sales reports
- Successfully resolved customer complaints, ensuring their satisfaction
- Monitored and supported associate sales performance
- Provided exceptional customer service, building trust and loyalty
Education
Bachelor of Science - Hotel and Restaurant Management
Mariners' Polytechnic Colleges
Panganiban Drive, Naga City Camarines Sur 01.2007 - 01.2011
Skills
Canva Proficiency
Certification
Certificate of Completion, Funnels Mastery Community Mini Course, 02/20/25, Coach Darla
Technical Proficiencies
Canva, Photoshop, Adobe Express, Photoroom, CapCut, YouCut, Audacity, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite (Gmail, Drive, Docs, Sheets), X (formerly Twitter), Instagram, Telegram, Facebook, Pinterest, TikTok, HubSpot, Loom
Timeline
Senior Associate
Fast Retailing Philippines Inc. (UNIQLO)
02.2018 - Current
Sales Associate
Payless Shoe Source Inc.
07.2017 - 12.2017
Inventory Specialist
Asticom Technology Inc
08.2016 - 11.2016
Self Employed
Owner
01.2016 - 02.2018
Assistant Officer In-Charge
Time Depot Inc.
05.2014 - 11.2015
Bachelor of Science - Hotel and Restaurant Management
Mariners' Polytechnic Colleges
01.2007 - 01.2011
Certificate of Completion, Funnels Mastery Community Mini Course, 02/20/25, Coach Darla
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