Joann Laguna Morandante
Claver, Province of Surigao del Norte,SUN
Summary
Dynamic professional with a proven track record in client relationship management and sales support, notably at Solar. Excelled in boosting team productivity and customer satisfaction through effective communication and Salesforce CRM mastery. Achieved significant sales growth by leveraging cold calling and time management skills, demonstrating a positive attitude and strategic work planning.
Overview
18
18
years of professional experience
Work History
Appointment Setter and Rescheduler
FPL Solar
03.2023 - 10.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Team Manager
Lucid Pro Solar
09.2021 - 02.2023
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Appointment Setter
American Energy Solar
05.2020 - 09.2021
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Appointment Setter
Soleil Management LLC Solar
02.2018 - 03.2020
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
EBay Lister
EPerformax Contact Centers & BPO
11.2013 - 01.2015
- Assisted in developing promotional campaigns for seasonal or high-demand items, boosting overall sales revenue.
- Monitored market trends, adjusting pricing strategies to remain competitive within the industry.
- Ensured accurate inventory management by regularly updating product quantities and availability.
- Spearheaded the expansion into new product categories by conducting extensive market research and identifying profitable niches for potential growth opportunities.
Sales Associate
Call Center Solutions
03.2010 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sale Representative
Teleperformance
02.2007 - 02.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Science - Computer Science
Central Philippine University
Iloilo City, Province Of Iloilo, Philippines04-2002
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- Cold calling
- Time management
- Phone etiquette expert
- Flexible schedule
- Client relationship management
- Setting appointments
- Scheduling appointments
- Sales support
- Work Planning and Prioritization
Timeline
Appointment Setter and Rescheduler
FPL Solar
03.2023 - 10.2024
Team Manager
Lucid Pro Solar
09.2021 - 02.2023
Appointment Setter
American Energy Solar
05.2020 - 09.2021
Appointment Setter
Soleil Management LLC Solar
02.2018 - 03.2020
EBay Lister
EPerformax Contact Centers & BPO
11.2013 - 01.2015
Sales Associate
Call Center Solutions
03.2010 - 03.2013
Sale Representative
Teleperformance
02.2007 - 02.2010
Bachelor of Science - Computer Science
Central Philippine University
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