Joann Crisostomo

• Adopt a proactive, problem-solving mindset to determine the needs of 60 customers on average per shift and effectively respond by researching, locating, and relaying the correct information
• Analytical and resourceful, able to identify travel booking challenges in the traveler's online booking tool and provide timely solutions, ensuring a smooth guide and assistance with their travel needs
• Maintained up-to-date knowledge of the overall processes and services
• Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
• Awarded with certificate of excellence and recognized as Top Navigation CSAT Performer since being hired.

• Sales & Relationship Building - Proven ability to build rapport with British Telecom's customers, understand their needs and recommend solutions that meet their requirements
• Analytical and logical thinker with a proven ability to identify and implement solutions to technical and sales challenges
• Named 'Outstanding Sales Agent' award five times.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

• Proven ability to troubleshoot and resolve a wide range of technical problems related to software, hardware and network connectivity issues for Verizon customers
• Technical and Complex Troubleshooting - Expertise in diagnosing and resolving technical challenges and able to explain technical concepts clearly and concisely to non-technical individuals
• Recognized for consistently exceeding customer expectations and providing exceptional support.
• Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.

• Excellence in Hospitality Management Thesis Award
• Dean's list recognition and scholarship

PGMA Award of Outstanding Achievement for Student Leadership

• RMNHS Student Body President