Joan May B. Paule

• Ensured customer satisfaction through friendly, attentive service, contributing to repeat business.
• Delivered meals and drinks promptly and with care, upholding high service standards and enhancing guest experience.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Delivered exceptional, friendly and fast service to process high volumes of food and drink orders at peak times.
• Accurately took orders and provided menu recommendations; successfully upselling specials to increase average transaction value.

• Cleaned guest rooms and changed linen, ensuring exceptional standards of cleanliness and guest satisfaction.
• Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
• Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
• Changed bed linen, towels, and guest amenities, replenishing supplies to enhance guest comfort and experience.
• Maintained open and effective communication with parents, providing updates on children's wellbeing and progress.
• Provided safe and nurturing care for children aged 0-12, fostering a positive and secure environment.

• Supported chefs by preparing salads, sandwiches, and sides to facilitate timely service.
• Organised and maintained kitchen stations and storage areas to ensure efficient workflow.
• Upheld kitchen hygiene standards by regularly cleaning surfaces and equipment for a safe working environment.
• Washed and put away cookware, utensils and dishes.

Facilitated sales transactions, enhancing shopping experience and customer satisfaction.

• Managed customer returns and exchanges, ensuring continued customer satisfaction.
• Handled customer enquiries, providing prompt responses to questions about products and services.
• Professionally and politely greeted customers as they entered the store.
• Maintained store cleanliness and organisation, creating a welcoming environment for customers.