Joan Lorraine Ocho
Virtual Assistant
Jimilian- Loboc, Bohol
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Contact Validator
Bohol Offshoring Solutions
Tagbilaran, City
04.2022 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service Representative
Valuelabs
Cebu, City
10.2019 - 05.2020
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Outbound Call Center Agent
2MD BPO Solutions
Cebu, City
04.2018 - 05.2019
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Delivered consistent Type activity to achieve monthly and quarterly goals and objectives.
- Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
Education
Tertiary Education - Associate in Office Administration
Holy Name University
Dampas, Tagbilaran City 06.2015 - 03.2018
Secondary Education -
PMI Loboc Academy
Pob. Sawang, Loboc, Bohol 06.2006 - 03.2011
Primary Education -
PMI Loboc Academy
Pob. Sawang, Loboc, Bohol 03.2001 - 03.2006
Skills
Executive presentations
Office administration
Social media knowledge
Customer and client relations
Presentation design
Timeline
Contact Validator
Bohol Offshoring Solutions
04.2022 - 04.2023
Customer Service Representative
Valuelabs
10.2019 - 05.2020
Outbound Call Center Agent
2MD BPO Solutions
04.2018 - 05.2019
Tertiary Education - Associate in Office Administration
Holy Name University
06.2015 - 03.2018
Secondary Education -
PMI Loboc Academy
06.2006 - 03.2011
Primary Education -
PMI Loboc Academy
03.2001 - 03.2006