JOAN GRACE REGOLE

• The role involves uploading inventory, assisting with ongoing projects, and addressing customer inquiries related to products, billing, and shipping
• Responsibilities include helping customers with product customization, delivering excellent service, educating callers on company policies, and building strong client relationships
• The position also entails mentoring junior team members, supporting management in performance goals, and collaborating with colleagues to resolve complex issues
• A focus on quick and accurate order processing, maintaining professionalism, and managing customer complaints is essential
• Additionally, the role requires efficient record-keeping and providing feedback on customer service processes while supporting general office needs

• Calling Leads in Freshsales and providing them the benefits of the Corporate Safety Eyewear Program
• Create invoices via Quickbooks, doing Webinar via Intermedia, creating coupons using Woo E-commerce, sending email using Google, sending Overdue Invoices via Quickbooks

• Doing inbound and outbound calls while solving customer's concern in their cable, internet and phone
• Generating sales in cable, internet, phone, and mobile

Teacher and Online Tutor for Vietnamese students

• Doing inbound and outbound calls while solving customer's concern in their cable, internet and phone
• Generating sales in cable, internet, phone, and mobile