Joane Langco

Administrative task, tracking orders, order management, dispatch and check inventories

• CSR Voice
• Includes Shopify, Shopee, Lazada, Amazon, Walmart, Ebay, NewEgg and more
• Former ESL Teachers at 51Talk for 1 Year/s
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
• Provided seller support on refunds, posted feedback and policy changes.
• Managed competing variables and objectives simultaneously, addressing concerns based on time sensitivity and importance.

• Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
• Prepared necessary travel documentation for national and international trips to diverse locations.
• Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by Number%.
• Managed Number business accounts with strong focus on achieving high levels of client praises and loyalty.

• Evaluate performance of the website, Import and Export, Product listing and Product researching
• Collected and responded to user feedback through iterative improvements to site structure and content.
• Tested and debugged site updates and prevented functional flaws from impacting public visitors.
• Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.

Resolve Customer problems, Identifies and investigate. Upsell through Panels, computers and sensors

- Preparing lesson plans, presenting learning materials and tracking student performance