Dynamic Team Leader with a proven record in enhancing customer satisfaction and streamlining service delivery processes. Skilled in mentoring staff and implementing training programs, driving operational efficiency and compliance.
Hi, I’m
Joan Beatriz Leyola
Service Staff
Sariaya,Quezon
Summary
Overview
1
Certification
8
years of professional experience
Work History
The Noodle House Restaurant
Team Leader - Service Delivery
10.2018 - 07.2024
Job overview
- Led team in delivering exceptional service and maintaining high customer satisfaction levels.
- Streamlined service delivery processes to enhance operational efficiency and reduce wait times.
- Mentored staff on best practices for customer engagement and effective problem resolution.
- Implemented training programs to elevate team performance and ensure consistent service quality.
Red Shrimp Seafood Restaurant
Restaurant Waitress
06.2016 - 06.2018
Job overview
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
- Trained new team members on restaurant procedures and service standards.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
Education
Philippine Academy For Career And TechnologyManila, Philippines
House Keeper Training Certificate
04.2001
University Overview
Skills
Coaching and mentoring
Compliance
Innovation skills
Stakeholder management
Certification
[Hotel Training Program], [ Prince Court Hotel and Restaurant] - [300 HRS. in Housekeeping
Timeline
Team Leader - Service Delivery
The Noodle House Restaurant
10.2018 - 07.2024
Restaurant Waitress
Red Shrimp Seafood Restaurant
06.2016 - 06.2018
Philippine Academy For Career And Technology
House Keeper Training Certificate
04.2001
basic information
basic information
Birth date: November 30,1985
Birth place: Lucena City, Philippines
Age: 40
Gender: Female
Civil Status: Married
Nationality: Filipino
Religion: Roman Catholic
Height: 5'3
Language Spoken: Tagalog, English