JOANA MARIE REBOTON

• Established and maintained relationships with insurance providers for productive communications.
• Performed various administrative tasks by filing, copying and faxing documents.
• Implemented improvements to existing verification processes, increasing accuracy rates while reducing time spent on manual tasks.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Insurance Call/ Doctor's office Call

 Called Insurance Company to verify patient’s coverage and benefits with their health
card.
 Called patient due to lack of Insurance information.
 Made sure to have the correct account number and any other patient’s information to
 Responsible to remove all unworkable accounts in database.

Additional role/Side activities
 Was once assigned to train agents.
 Responsible to send updates to the team.
 Member of the management club. Responsible to create activities every other Friday.
 Member of runners club.

• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Helped address client complaints through timely corrective actions and appropriate referrals.

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Enhanced client retention, proactively addressing concerns and offering suitable products or services.

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
• Delivered accurate billing and timely payments across high-volume client accounts.

• Processed customer service orders promptly to increase customer satisfaction.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Educated customers about billing, payment processing and support policies and procedures.