Joana Mae Valdez
Tanza
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health Care Virtual Assistant position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Optum-TTEC Philippines
05.2022 - 04.2025
- Answers incoming and outgoing phone calls providing customer service and technical support related to pharmacy operations and handling prior authorization .
- Ensuring HIPPAA compliance and maintain patient confidentiality
- Troubleshooting issues related to prescription, processing billing claims adjudication .
- Managing emails, organizing documents, preparing reports and handling other administrative tasks.
Senior Project Supervisor
One Source General Solutions Inc.
07.2016 - 01.2021
- Oversaw project timelines, ensuring adherence to deadlines and resource allocation.
- Coordinated cross-functional teams to enhance collaboration and project delivery efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced project delays.
- Mentored junior staff, fostering professional development and promoting best practices.
Universal Customer Service Representative
BAYAN Communication
10.2013 - 03.2016
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction and loyalty.
- Streamlined support processes to improve response times, increasing efficiency in service delivery.
- Mentored junior representatives, fostering a collaborative environment and enhancing team performance.
- Analyzed customer feedback trends to identify areas for service improvement and training needs.
Customer Service Associate
WNS Global Solutions
10.2011 - 09.2013
- Answers incoming phone calls and resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Managed complaint resolution processes to ensure timely responses and solutions.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Bachelor of Science - Nursing
Bicol University College of Nursing
Legazpi, Province Of Albay, Philippines03-2011
Skills
- Patient Assessment
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medicare and medicaid process
- Prior Authorization
- Interpreting and processing medication orders
Timeline
Pharmacy Technician
Optum-TTEC Philippines
05.2022 - 04.2025
Senior Project Supervisor
One Source General Solutions Inc.
07.2016 - 01.2021
Universal Customer Service Representative
BAYAN Communication
10.2013 - 03.2016
Customer Service Associate
WNS Global Solutions
10.2011 - 09.2013
Bachelor of Science - Nursing
Bicol University College of Nursing
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