Versatile healthcare administrator, Licensed Physical Therapist, and remote operations specialist with a strong track record of managing end-to-end patient onboarding, high-volume referral workflows, insurance verification, and electronic health record (EHR/EMR) compliance. Demonstrated ability to process 81 to 120+ intake cases weekly across multi-platform systems while maintaining exceptional documentation accuracy and audit readiness. Deeply committed to upholding strict HIPAA standards, guiding patients and multidisciplinary teams with empathy and clarity, and ensuring seamless Start of Care (SOC) transitions in a structured, fast-paced U.S. graveyard shift environment.
Hi, I’m
Joana Mae Manlapaz
Licensed Physical Therapist
Hermosa
Summary
Overview
3
Certifications
9
years of professional experience
Work History
Calimbas Physical Therapy and Orthopedic Center
Physical Therapist
02.2017 - 07.2026
Job overview
- Oversaw daily clinic operations, ensuring optimal patient care and high standards of service delivery through effective facility management.
- Deliver specialized physical therapy care and orthopedic rehabilitation to facilitate patient recovery and pain management.
- Provide specialized physical therapy services, orthopedic rehabilitation, and consultations while balancing managerial and administrative responsibilities.
- Educated patients and families on diagnoses, medications, and personalized treatment options to enhance understanding and engagement in care.
- Help patients and families understand diagnoses, medications, and personalized treatment options.
- Educate patients and families on diagnosis management, medications, and personalized home exercise treatment options.
- Developed individualized treatment plans based on patient assessments and goals.
- Conducted thorough evaluations to determine patient needs and progress.
Home Health Care Solutions
Medical Office Administrator & Scheduler/ Home Health Scheduling & Support Specialist (Remote)
07.2023 - 04.2025
Job overview
- Patient onboarding, pre- and post-treatment coordination, appointment scheduling, and remote patient management support.
- Coordinated inbound and outbound patient cases, resolving inquiries and managing appointment schedules across multiple platforms with high accuracy
- Maintained rigorous action-item tracking systems to ensure all pending patient requirements, follow-ups, and treatment plans were completed promptly and without error.
- Coordinated inbound and outbound patient cases, resolving inquiries and managing appointment schedules across multiple platforms to ensure seamless patient flow.
- Maintained rigorous action-item tracking systems to ensure timely completion of all pending patient requirements, follow-ups, and treatment plans.
- Documented patient notes, logs, and interaction records across medical CRMs and ticketing software (Zoho, Compulink, Ring Central) to support continuity of care.
- Coordinated patient scheduling and appointment management to optimize office workflow.
- Ensured compliance with healthcare regulations and maintained patient confidentiality standards.
Victoria Blooms
PatientCareCoordinator / QASpecialist(Remote)
01.2022 - 05.2023
Job overview
- Processed incoming hospice referrals, verified patient eligibility and insurance benefits, and built initial charts inside HospiceMD.
- Reviewed and audited patient care workflows to ensure compliance with regulations and maintain billing integrity.
- Processed hospice referrals and verified patient eligibility and insurance benefits.
- Uploaded physician orders, face-to-face encounters, and care plans into EMR system to ensure documentation compliance and readiness for audits and surveys.
- Provided communication and triage support for patients and families.
- Trained in various EMR/EHR systems such as eClinical Works (eCW), Epic, Cerner, NextGen, with a primary focus on HospiceMD.
- Coordinated patient appointments and follow-ups to ensure timely care delivery.
- Managed medical records and documentation using electronic health record systems for efficiency.
Education
Philippine Rehabilitation InstituteGuagua, Province Of Pampanga, Philippines
Bachelor of Science from Physical Therapy
04-2014
University Overview
Skills
Medical terminology
Appointment scheduling & follow-ups
Inbound & outbound call management
Email communications & SLA compliance
Patient registration
Front desk operations
Patient check-in procedures
Appointment reminder calls
Fax communication
Multi-line phone systems
HIPAA compliance & patient privacy
Home health intake & patient onboarding
Referral management
Care coordination
Medical records management
Patient chart preparation
Microsoft Excel
Google Workspace
Certification
Licensed Physical Therapist
Timeline
Medical Office Administrator & Scheduler/ Home Health Scheduling & Support Specialist (Remote)
Home Health Care Solutions
07.2023 - 04.2025
PatientCareCoordinator / QASpecialist(Remote)
Victoria Blooms
01.2022 - 05.2023
Physical Therapist
Calimbas Physical Therapy and Orthopedic Center
02.2017 - 07.2026
Philippine Rehabilitation Institute
Bachelor of Science from Physical Therapy