Summary
Overview
Work History
Education
Skills
Timeline
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Joanalyn Amores

Customer Support Representative
Baliwag

Summary

Committed Customer Service Representative with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Production Agent

Excellence BPO
06.2023 - 02.2024
  • Played an integral role in achieving company objectives by consistently meeting or exceeding established targets for output, quality, safety, and cost control.
  • Identify and contact new leads to generate additional business, exceeding sales quotas.
  • Received the Sales Representative of the Month award for excellent sales record.

Validator

Lazada Hub
11.2022 - 04.2023
  • Enhanced data quality through thorough examination of records, ensuring the integrity of information used in decision-making processes.
  • Conducted regular audits of validation processes to identify areas for improvement and increase efficiency.

Encoder

W Bridges
06.2021 - 09.2022
  • Demonstrated professionalism by consistently meeting or exceeding expectations in terms of both productivity and accuracy.
  • Enhanced team efficiency by maintaining organized electronic files and records.
  • Assisted in training new employees on encoding software and best practices for efficient performance.
  • Fostered effective communication between team members, facilitating smooth project completion within given time frames.

Cashier

Prince Czian Laundry
12.2017 - 03.2020
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Zakhir Restaurant
07.2015 - 07.2016
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Housekeeper

Emirates Palace Hotel And Suites
04.2013 - 04.2015
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Sales Clerk

Kim Cellphone Shop
12.2010 - 08.2012
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Contributed to store profitability through diligent cost control measures and loss prevention strategies.
  • Managed inventory to ensure optimal product availability for meeting customer needs.

Education

High School Diploma -

Mariano Ponce High School
Baliwag, Bulacan
04.2001 -

Skills

Product Demonstrations

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Timeline

Production Agent

Excellence BPO
06.2023 - 02.2024

Validator

Lazada Hub
11.2022 - 04.2023

Encoder

W Bridges
06.2021 - 09.2022

Cashier

Prince Czian Laundry
12.2017 - 03.2020

Cashier

Zakhir Restaurant
07.2015 - 07.2016

Housekeeper

Emirates Palace Hotel And Suites
04.2013 - 04.2015

Sales Clerk

Kim Cellphone Shop
12.2010 - 08.2012

High School Diploma -

Mariano Ponce High School
04.2001 -

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Joanalyn AmoresCustomer Support Representative