Joanah De Juan
Iloilo
Summary
At Concentrix, I excelled as a Customer Representative, enhancing customer satisfaction through expert issue resolution and high-quality service. Leveraging skills in technical troubleshooting and adaptability, I significantly contributed to team growth and maintained a positive, customer-focused atmosphere. My approach combines creative problem-solving with a commitment to excellence in customer service.
Overview
2
2
years of professional experience
Work History
Customer Representative
Concentrix
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma - Humanities And Social Science
Altavas College
Poblacion Altavas AklanSkills
- Quality assurance
- Product or service support
- Customer service excellence
- Adaptability and flexibility
- Creative problem solving
- Problem resolution
- Technical troubleshooting
Timeline
Customer Representative
Concentrix
07.2023 - Current
High School Diploma - Humanities And Social Science
Altavas College
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