Travelling
JOANA SANGLITAN
LICENSE PROFESSIONAL TEACHER
Ormoc City, Province Of Leyte,LEY
Summary
Dynamic educator and customer service professional with a proven track record at the Department of Education. Expert in client communication and mentoring, I developed innovative lesson plans that boosted student engagement and resolved customer inquiries, enhancing satisfaction. Skilled in community engagement and data-driven assessments, I foster collaborative environments that drive success. Once recognized as Best Seller when previously employed at APAC Customer Services Inc, and had been receiving Kudos from my customers as a result of building rapport and resolving issues.
Overview
15
15
years of professional experience
1
1
Language
Work History
Teacher
Department Of Education
07.2013 - Current
- During my shifts, I consistently managed over 60 calls, ensuring each customer received prompt and professional service. Through effective communication and persuasive techniques, I was able to build rapport with clients and understand their needs. As a result of my efforts, I contributed to a 20% increase in sales within a short period. My ability to handle high call volumes while maintaining quality interactions played a key role in achieving this improvement in performance and customer satisfaction.
- Developed and implemented innovative lesson plans that enhanced student engagement and improved overall classroom performance.
- Mentored new educators, providing guidance on best practices and fostering a collaborative learning environment.
- Utilized data-driven assessments to track student progress and adjust instructional strategies to meet individual learning needs.
- Coordinated extracurricular activities that promoted student participation and strengthened community relationships within the school.
Customer Service Representative
APAC Customer Services
08.2010 - 10.2011
- Demonstrated strong communication skills while assisting customers with inquiries, ensuring high levels of satisfaction and support.
- Resolved customer complaints effectively by analyzing issues and providing timely solutions, enhancing customer trust and loyalty.
- Managed order processing and tracking efficiently, ensuring accurate delivery timelines and minimizing discrepancies.
- Collaborated with team members to streamline service workflows, contributing to improved operational efficiency and reduced response times.
- Adapted to changing customer needs by learning product details, which enabled more effective recommendations and increased sales opportunities.
- During my shifts, I consistently managed over 60 calls, ensuring each customer received prompt and professional service. Through effective communication and persuasive techniques, I was able to build rapport with clients and understand their needs. As a result of my efforts, I contributed to a 20% increase in sales within a short period. My ability to handle high call volumes while maintaining quality interactions played a key role in achieving this improvement in performance and customer satisfaction.
Education
Bachelor of Science - General Studies
PALOMPON INSTITUTE OF TECHNOLOGY-TABANGO CAMPUS
Tabango, Province Of Leyte, Philippines 04.2001 -
Skills
Client communication
Conflict resolution
Order processing
Customer relationship management
Mentoring and coaching
Community engagement
BASIC COMPUTER LITERATE
PUBLIC SPEAKING
REAL ESTATE SALES
GOOD LISTENER
Interests
Reading
Despite growing up in poverty, my love for reading has always been a powerful escape and a source of strength. With limited resources, I couldn't afford new books or access fancy learning tools, but I made the most of what I had—old books, borrowed novels, and even newspapers. Each page I read opened a new world for me and introduced me to words I had never heard before. Slowly, my vocabulary grew, not through expensive education, but through dedication and curiosity. Reading became more than a hobby; it was my way of learning, dreaming, and building a better future. It taught me to express myself clearly and confidently. Even when life was hard, books gave me hope, knowledge, and the language to imagine a better life. Today, I continue to read every chance I get, knowing that words have the power to change my world.
Timeline
Teacher
Department Of Education
07.2013 - Current
Customer Service Representative
APAC Customer Services
08.2010 - 10.2011
Bachelor of Science - General Studies
PALOMPON INSTITUTE OF TECHNOLOGY-TABANGO CAMPUS
04.2001 -