JOANA SANGLITAN

Dynamic educator and customer service professional with a proven track record at the Department of Education. Expert in client communication and mentoring, I developed innovative lesson plans that boosted student engagement and resolved customer inquiries, enhancing satisfaction. Skilled in community engagement and data-driven assessments, I foster collaborative environments that drive success. Once recognized as Best Seller when previously employed at APAC Customer Services Inc, and had been receiving Kudos from my customers as a result of building rapport and resolving issues.

Despite growing up in poverty, my love for reading has always been a powerful escape and a source of strength. With limited resources, I couldn't afford new books or access fancy learning tools, but I made the most of what I had—old books, borrowed novels, and even newspapers. Each page I read opened a new world for me and introduced me to words I had never heard before. Slowly, my vocabulary grew, not through expensive education, but through dedication and curiosity. Reading became more than a hobby; it was my way of learning, dreaming, and building a better future. It taught me to express myself clearly and confidently. Even when life was hard, books gave me hope, knowledge, and the language to imagine a better life. Today, I continue to read every chance I get, knowing that words have the power to change my world.