JOANA M. URQUIOLA
Cabanatuan City
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner-CEO
13th Street Cafe Specialty Coffee
Cabanatuan City, Nueva Ecija
09.2022 - Current
- Takes care of all finances and formulates sales strategies to increase sales
- Trains personnel on food preparation and process
- Monitors the budget and adjust unit costs to cope up with competition
- Do inventories and monitors sales and expenses
- Interviews and hires personnel
- Conduct meetings with Staff to tackle and solve problems in operations
Front Desk Officer
Bestview Hotel and Restaurant
Bgy. Fatima, Pantabangan, Nueva Ecija
09.2005 - 05.2006
- Assists guests and assigns Chambermaids and room boys to the designated rooms
- Computes and prepares customers’ bills
- Assists walk-in customers queries about room rates and use of other hotel amenities
- Remits the daily gross sales to the Hotel Manager
- Schedules chambermaids and room boys room maintenance
- Encodes and keeps records of customer profiles in the database
- Acts as Telephone operator to answer to customer needs and assigns personnel to deliver the goods and services
- Prepares quotations concerning hotel promotions and packages and disseminates said materials/flyer
Customer Interaction Associate
Ambergris Solution Philippines, Inc.
Pasig City
02.2005 - 03.2005
- Answers customers’ telephone queries regarding products advertised on televisions and the Internet
- Places/Arranges customer orders for product replacements through the Internet
Education
Vocational Course - Caregiver Course
Skill-Power Institute
Cabanatuan City, Nueva Ecija11.2006
College - Jr. Airline Secretarial
PATTS College of Aeronautics
01.2002
High School - undefined
Saint Andrews School
Pantabangan, Nueva Ecija01.1994
Elementary - undefined
East Central School
Pantabangan, Nueva Ecija01.1990
Skills
- Coffee Shop Management
- Coffee Shop Operations
- Good oral and written communication skills
- Hotel rooms make up
- Training of new Baristas
- Catering set up
- Computer literate
- First Aid Knowledge
- Knowledgeable in the use of medical equipment
- Cooking
- Driving
- Housekeeping
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
Languages
English
Tagalog
Timeline
Owner-CEO
13th Street Cafe Specialty Coffee
09.2022 - Current
Front Desk Officer
Bestview Hotel and Restaurant
09.2005 - 05.2006
Customer Interaction Associate
Ambergris Solution Philippines, Inc.
02.2005 - 03.2005
College - Jr. Airline Secretarial
PATTS College of Aeronautics
High School - undefined
Saint Andrews School
Elementary - undefined
East Central School
Vocational Course - Caregiver Course
Skill-Power Institute
Training
- BARISTA NCII
- Institute for Learning (iLEAD)
- Sto. Entiero St., Sto Cristo, Angeles City
- Pampanga, Philippines
- February 5, 2021 to July 9, 2021
- (278 Hrs)
- Special Order Number: 0354-TRSBRT213-0435-2021
- Series: 2021
- Dated ; November 2, 2021
- NATIONAL CERTIFICATE II FOR BARISTA
- Technical Education and Skills Development Authority (TESDA)
- Republic of the Philippines
- Competency Requirements under the Philippine PVET Competency Assessment
- And Certification System in the Following Units of Competency
- Unit Code Unit Title
- 5003 111 05 Participate in Workplace Communication
- 5003 111 07 Practice Career Professionalism
- TRS3 112 01 Develop and Update Industry Knowledge
- TRS3 112 03 Perform Computer Operations
- TRS3 112 05 Provide Effective Customer Service
- TRS3 113 10 1 Texture Milk
- TRS3 113 10 3 Perform Basic Maintenance of Machine and Equipment
- 5003 111 06 Work in a Team Environment
- 5003 111 08 Practice Occupational Health and Safety Procedures
- TRS3 112 02 Observe Workplace Hygiene Procedures
- TRS3 112 04 Perform Workplace and Safety Practices
- TRS3 113 10 0 Prepare Espresso
- TRS3 113 10 2 Prepare and Serve Coffee Beverages
- TRS3 113 10 4 Perform Basic Cashiering and General Control Procedures
- Certificate Number: 21036902253451
- ULI: AJU-76-873-03049-001
- Issued on July 20, 2021
- Valid Until: July 19, 2026
- INFUSIONS
- Lot 2 Block 17, Sto Rosario Domingo
- THE HOOD, Angeles, Pampanga
- INTRODUCTION TO COFFEE
- June 7, 2021
- MANUAL BREWING
- June 8, 2021
- ESPRESSO CALIBRATION
- June 9, 2021
- LATTE ART
- June 10, 2021
- CRAFT TO CUP BEVERAGE MAKING
- June 11, 2021
- HEALTHCARE CONVENTION
- Infectious Diseases and International Laws in Healthcare
- The Aquino Center, Grand Ballroom, Hacienda Luisita
- San Miguel, Tarlac, Philippines
- November 22, 2006
- HEALTHCARE CONVENTION-2006
- FOOD SAFETY AND THERAPEUTIC DIETS
- CARE OF ELDERLY PATIENTS WITH SPECIAL NEEDS
- CARE OF PEDIATRIC PATIENTS WITH NEOROLOGIC PROBLEMS
- GOVERNMENT EXAM TAKEN
- TVET Qualifications and Certification System
- November 24, 2006
- FIRST AID TRAINING
- Conducted by the Philippine National Red Cross
- Held at PNRC Training Center, Old Capitol
- Cabanatuan City, Nueva Ecija
- November 8 to 11, 2006
- (32 Hrs Session)
- BASIC LIFE SUPPORT
- CPR Training for Healthcare Providers
- November 6 to 7, 2006
- (16 Hrs Session)
- ON-THE-JOB TRAINING ON CHILD CARE AND CARE FOR ELDERLY
- Eduardo L. Joson Memorial Hospital
- Nueva Ecija Provincial Hospital
- Daan Sarile, Cabanatuan City
- October 29 to November 5, 2006
- VOLUNTEER CAREGIVER TRAINING
- (On-the-job Training)
- Bahay Puso Apostolate Foundation, Inc.
- HOME FOR THE AGED
- Sitio Mathay, Tuyo, Balanga City
- 2100 Bataan, Philippines
- October 20 to 27, 2006
- With Recognition as Best in On-the-job Training
- MOTOR PARALYSIS
- CONFERENCE ON HEALTHCARE EMERGENCIES
- ACUTE CORONARY SYNDROME
- GERIATRIC EMERGENCIES
- Conducted by PRN Quality Training and Seminar Links Inc.
- Held at Cinema 1, Mega Center, Cabanatuan City
- Nueva Ecija, Philippines
- Held on September 3, 2006
- 2ND CAREGIVERS CONGRESS
- Caregiving Pharmacology International Caregiving
- A Guide to TESDA Trade Test
- Handling Food Safety
- Held at City of Baguio Convention Center, Philippines
- July 9, 2006