Joana G. Sebanes
Dasmariñas
Summary
1.Proven office administration expert with a track record of enhancing team productivity and customer service at Jams Caffe. Skilled in appointment scheduling and verbal communication, adept at streamlining operations and improving efficiency. Achieved significant improvements in team performance through effective leadership and targeted coaching.
2. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Driven and resourceful administrative professional with 3 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
3.Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
21
21
years of professional experience
1
1
Language
Work History
Secretary
OPD Internal Medicine
03.2023 - 06.2024
- Scheduling Patients appointment
- Answering phone calls and text messages
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Team Leader
Jams Caffe
10.2003 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Assistant Secretary
IPCO LTD International
03.2014 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in budget preparation and expense tracking for improved financial management within the department.
- Maintained accurate records using various database software programs for easy access to vital information.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
- Supported executive team members with scheduling, correspondence, and travel arrangements for optimized time management.
- Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Optimized appointment scheduling for executives, maximizing their productivity by effectively managing their calendars.
- Enhanced team communication with organization of regular coordination meetings, ensuring alignment on project goals.
Private Secretary
DR. Fathi Ahmed Abdul Qader
10.2007 - 04.2010
- Streamlined communication for the executive by promptly responding to inquiries and directing requests to appropriate departments.
- Increased efficiency in daily operations by maintaining an organized filing system for important documents and records.
- Liaised successfully between internal departments/external partners delivering clear communications supporting collaboration and alignment across all levels.
- Enhanced executive''s productivity by managing schedules, organizing meetings, and handling correspondence.
- Managing the Doctors schedule including clinic time and dates and appointments
Education
Health Care Services
Beatitudes Technological And Theological College
Imus, Province Of Cavite, Philippines 04.2001 -
Skills
Customer service
Timeline
Secretary
OPD Internal Medicine
03.2023 - 06.2024
Assistant Secretary
IPCO LTD International
03.2014 - 08.2017
Private Secretary
DR. Fathi Ahmed Abdul Qader
10.2007 - 04.2010
Team Leader
Jams Caffe
10.2003 - 12.2023
Health Care Services
Beatitudes Technological And Theological College
04.2001 -
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