Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joana Dollesin

Taguig,00

Summary

I am a recent graduate of a Bachelor Science in Psychology and have a solid academic background in Human Resource Management and Organizational Behavior. My studies have provided me a sound knowledge of how human beings act and behave, how they are motivated, how teams work, and the psychological principles which fuel employee behavior and output.


In addition to my educational experience, I have more than 2 years of practical experience in customer service where I would also develop many of the soft skills required in HR practice, including communication, conflict resolution, and emotional intelligence which would all be directly applicable to HR practices like employee relations, talent acquisition, and training, and development.


I love working with positive work atmosphere and I like to encourage personal and corporate development. Going hand in hand with my experience in customer relations plus my educational background in psychology, I am now seeking out chances within the Human Resources to ensure that my skills would be used to help create a more collaborative, streamlined and people friendly work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Process Executive

Infosys BPM
04.2025 - Current
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.

Customer Service Specialist

Movate Philippines
05.2024 - 01.2025
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Customer Service Representative

Valor Global
11.2022 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Science - Psychology

National Teachers College
Manila
08-2025

Skills

  • Workflow Analysis
  • Process mapping
  • Efficiency improvement
  • Performance incentives
  • Office administration
  • Employee relations
  • Maintaining files
  • Team player

Certification

Certified Human Resource Associate (CHRA)

Timeline

Senior Process Executive

Infosys BPM
04.2025 - Current

Customer Service Specialist

Movate Philippines
05.2024 - 01.2025

Customer Service Representative

Valor Global
11.2022 - 02.2024

Bachelor of Science - Psychology

National Teachers College
Joana Dollesin