JOANA R. CALDEO
San Jose Del Monte, Province Of Bulacan
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
RIZAL COMMERCIAL BANKING CORPORATION
08.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Clerical Staff Trainee
Bureau Of Internal Revenue
11.2017 - 02.2018
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Accomplished timely completion of tasks through effective prioritization skills and attention to detail.
Education
Bachelor of Science - Business Administration
NEW ERA UNIVERSITY
9 Central Ave, New Era, Quezon City04.2018
High School Diploma -
NORTH FAIRVIEW HIGH SCHOOL
Auburn St., North Fairview Subd., Q.C03.2012
Skills
- Customer service
- Problem resolution
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Product and service solutions
- Clerical support
- Document and records management
- Administrative and office support
- Transaction processing
- Microsoft office
- Understanding customer needs
- Customer relations
- Calm under pressure
- Data entry
- Computer skills
- Calm and professional under pressure
Timeline
Customer Service Associate
RIZAL COMMERCIAL BANKING CORPORATION
08.2018 - Current
Clerical Staff Trainee
Bureau Of Internal Revenue
11.2017 - 02.2018
Bachelor of Science - Business Administration
NEW ERA UNIVERSITY
High School Diploma -
NORTH FAIRVIEW HIGH SCHOOL
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