Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joan Tandoc

Joan Tandoc

San Juan City

Summary

Experienced in delivering tickets promptly before events commence, dedicated to ensuring seamless customer experiences. Proficient in liaising with sellers to fulfill orders, effectively managing the end-to-end ticketing process. Additionally, providing valuable support to colleagues by addressing inquiries on order status and assisting in troubleshooting to facilitate customer access to tickets.

Overview

11
11
years of professional experience

Work History

Fulfillment Associate

Taskus (GoTickets)
07.2024 - Current


  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.

Sales Associate

Acquire (Vivid Seats)
10.2018 - 06.2024

Assisted customers in selecting optimal sections and rows for live event tickets within budget constraints.

Customer Service Representative

Sitel Philippines (Comcast)
10.2013 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor In Secondary Education -

Opol Community College
Misamis Oriental

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail

Timeline

Fulfillment Associate

Taskus (GoTickets)
07.2024 - Current

Sales Associate

Acquire (Vivid Seats)
10.2018 - 06.2024

Customer Service Representative

Sitel Philippines (Comcast)
10.2013 - 10.2018

Bachelor In Secondary Education -

Opol Community College
Joan Tandoc