JOAN ROSE EMPAS
Lapu-lapu City,Cebu
Work Preference
Summary
Experienced Virtual Assistant with 5+ years in administrative support, customer service, and e-commerce operations (Amazon, Walmart, eBay). Skilled in product research, order management, and store optimization. Detail-oriented, efficient, and proactive with strong communication and leadership skills.
Overview
12
12
years of professional experience
Work History
Amazon FBA Client Sucess Manager
AllDayFBA
06.2025 - 09.2025
- Led cross-functional teams to enhance operational efficiency and drive process improvements.
- Developed and implemented strategic plans to achieve organizational goals and objectives.
- Oversaw project management initiatives, ensuring timely completion within budget constraints.
- Collaborated with stakeholders to align resources with strategic business priorities.
- Accomplished multiple tasks within established timeframes.
- Helped more than 10 students daily on their Amazon store inquiry.
E-Commerce Specialist
Various Clients (Amazon, Walmart, EBay)
05.2016 - 04.2025
- Product research and verification with multiple suppliers.
- Created and optimized product listings on Amazon Seller Central.
- Managed inventory, pricing, and orders.
- Processed orders, handled cashback, confirmed shipments, and emailed buyers.
- Solved A-Z claims, managed supplier communication, and monitored store performance.
- Calculated profits and managed backend operations.
- Amazon FBA (1 Year): Researched and analyzed product data, sourced suppliers, and monitored listings.
- Walmart Seller (1 Year): Researched products using UPC codes, uploaded listings, and maintained inventory.
- Ebay Store (4 Months): Listed products, processed orders, and handled customer inquiries.
Onboarding Specialist
NextGen Strategic Investment LLC
11.2021 - 05.2023
- Managed clients’ onboarding documents (credit card, billing address, EIN, LLC).
- Ensured accuracy and completeness of onboarding information.
- Developed and maintained onboarding workflows and documentation.
- Collaborated with internal teams to ensure smooth onboarding.
- Onboarded clients to Amazon Platform and activated Amazon Seller Central accounts.
- Managed over 8 clients per day via call, email and video call for onboarding steps and verification purposes.
Team Leader
Empire Ecommerce LLC
01.2021 - 09.2021
- Supervised a team of 10+ Virtual Assistants managing Amazon FBM operations.
- Managed 5 Amazon stores, overseeing listings, performance, and order fulfillment.
- Developed SOPs, trained new team members, and monitored key performance indicators.
- Created strategies and promotional activities to boost store performance.
Customer Service Chat Support
Sprint Telecommunications – Convergys
10.2020 - 12.2020
- Provided live chat support and resolved customer inquiries efficiently.
- Ensured customer satisfaction and maintained accurate records.
- Managed and resolved over 50 chat support customers concern a day.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Office Staff Assistant
Cebu Mitsumi Inc.
07.2014 - 10.2014
- Assisted with administrative duties, scheduling, and data entry.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Service Crew (Drive-Thru)
Jollibee – Freemont Corporation
12.2013 - 06.2014
- Work well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provide 100% quality customer service in a fast paced environment.
- Help maintain a clean and safe work environment.
- Operated cash registers and handled cash/credit/debit card transactions.
- Assemble food orders in a timely manner.
- Adhere to proper food handling and safety procedures.
- Follow company policies and procedures.
Education
Bachelor of Science - Business Administration – Major in Human Resource Development
Governor Alfonso D. Tan College
Tangub City Misamis Occidental01.2014
Skills
- Product Research & Data Analysis
- Amazon FBA &FBM
- Walmart & eBay Store Management
- Order Fulfillment & Customer Service
- Inventory & Pricing Management
- Team Leadership & Training
- CRM & Project Management Tools
- Time Management & Communication
- Decision-making
- Complex Problem-solving
- Goal setting
- Operations management
- Customer relationship management (CRM)
Software Expertise
OAGenius • Informed/Appeagle • SKUgrid • RevSeller • ASINZen • Keepa • DS Amazon Quick View • Webscraper App • Tactical Arbitrage • SourceMogul • AMZ Scraper • Spot & Paste • BQool • Zoho • Helpdesk • ClickUp • Smartsheet • Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Full Professional
Timeline
Amazon FBA Client Sucess Manager
AllDayFBA
06.2025 - 09.2025
Onboarding Specialist
NextGen Strategic Investment LLC
11.2021 - 05.2023
Team Leader
Empire Ecommerce LLC
01.2021 - 09.2021
Customer Service Chat Support
Sprint Telecommunications – Convergys
10.2020 - 12.2020
E-Commerce Specialist
Various Clients (Amazon, Walmart, EBay)
05.2016 - 04.2025
Office Staff Assistant
Cebu Mitsumi Inc.
07.2014 - 10.2014
Service Crew (Drive-Thru)
Jollibee – Freemont Corporation
12.2013 - 06.2014
Bachelor of Science - Business Administration – Major in Human Resource Development
Governor Alfonso D. Tan College