Hi, I’m
JOAN RICAR WOO BEDUYA
Medical Virtual Assistant
Cebu City,CEB
Hard work, rooted in faith, is never wasted.
Summary
Virtual Executive Assistant supporting Clinic owner and the team with reports and administrative materials so staff have accurate, current information for daily decisions. Improves office flow by keeping patient communication, coverage checks, and documentation organized patient scheduling, insurance verification, prior authorizations, and billing follow-up.
Overview
11
years of professional experience
1
Certificate
1
Language
Work History
Virtual Executive Assistant
01.2022 - Current
Job overview
- Administrative support
- Assist in the preparation of reports ensuring all materials are accurate and up-to-date.
- Collaborated with medical staff to ensure efficient patient flow and optimize office productivity
- Assist medical staff with administrative duties as needed.
- Verify patient insurance benefits.
- Patient Scheduling
- Assist patients with billing inquiries, including payments and insurance coverage.
- Processing Prior authorization
- Medical Virtual Assistant / January 2022
Omega Healthcare
Medical Biller
07.2018 - 01.2022
Job overview
- Prepare and submit accurate medical claims to insurance companies and government programs.
- Review and correct claims that have been rejected or denied, resubmitting as necessary.
- Generate and send patient invoices for services rendered, ensuring clarity and accuracy.
- Assist patients with billing inquiries, including payment plans and insurance coverage.
- Ensure compliance with healthcare regulations and insurance policies.
- Work closely with healthcare providers, office staff, and insurance representatives to resolve billing discrepancies and ensure prompt payment.
- Assist in training and onboarding new staff members regarding billing processes.
- Omega Healthcare/ July 2018- January 2022
Teleperformance
Medical Insurance Agent - Blue Shield of California
08.2016 - 07.2018
Job overview
- Assist clients with the application process for health insurance plans, ensuring all required documentation is completed accurately.
- Review and explain policy details, including coverage limits, exclusions, and premiums.
- Help clients understand the claims process and assist with filing claims when necessary.
- Review and process medical claims submitted by patients and healthcare providers for accuracy and completeness.
- Verify insurance coverage and eligibility for services rendered, ensuring compliance with policy guidelines.
- Assist patients with inquiries related to claim status, coverage, and billing.
- Provide guidance on the claims process, including timelines and necessary documentation.
- Teleperformance/ August 2016-July 2018
Sykes Asia
Technical Support
01.2016 - 06.2016
Job overview
- Respond to incoming calls, emails, and chat inquiries from customers seeking technical support.
- Diagnose and troubleshoot hardware and software issues, providing step-by-step solutions to resolve problems.
- Guide customers through the troubleshooting process, ensuring clear communication and understanding of technical concepts.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Sykes Asia/January 2016 - June 2016
Education
Mater Redemptoris CollegeKita Kita , Nueva Ecija
Bachelor of Elementary Education
Skills
Administrative support
Scheduling
Insurance verification
Medical billing
Document preparation & records management
Patient and provider communication
Patient flow coordination
Prior authorization processing
Claims follow-up
Billing inquiry resolution
HIPAA compliance
Appointment confirmation
Faxing & document routing
Insurance authorization
Medical office procedures
Confidential records handling
Patient intake
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Executive Assistant
01.2022 - Current
Medical Biller
Omega Healthcare
07.2018 - 01.2022
Medical Insurance Agent - Blue Shield of California
Teleperformance
08.2016 - 07.2018
Technical Support
Sykes Asia
01.2016 - 06.2016
Mater Redemptoris College
Bachelor of Elementary Education