JOAN PIQUE LOBA
Tacloban City
Summary
Diligent Store Supervisor with background in overseeing restaurant operations and staff. Successfully managed team performance and customer satisfaction initiatives. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Pepper Lunch Philippines
Tacloban City, Province Of Leyte, Philippines
12.2022 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Server/waitress
Blue Paradise Bar and Grill Beach Resort
Tacloban City, Province Of Leyte, Philippines
05.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Hotel And Restaurant Management
Leyte Normal University
Tacloban City07.2021
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San Jose National High School
01.2013
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San Jose Central School
01.2009
Skills
Committed to continuous improvement
Effective communicator
Receives feedback constructively
Empathetic listener
Ability to perform under pressure
Completes assigned tasks
Patient and dedicated
Staff management
Employee motivation
Staff supervision
Staff training
Service quality enhancements
References
- Alvaro, Loreno Jr., Attorney, 0948-825-3170, Dagami, Leyte
- Beverly Jane Indic, Restaurant Manager, 0945-337-1468, Tacloban City
Certification
Pepper lunch Certified Manager, Megamall, Pepper lunch Phils. - October 17, 2024
Personal Information
Disclaimer
I hereby attest that the above information are all true and correct to the best of my knowledge and beliefs.
PERSONAL PROFILE
- Date of Birth: August 16, 1996
- Age: 29
- Place of Birth: Malolos, Bulacan
- Sex: Female
- Civil Status: Single
- Nationality: Filipino
- Religion: Roman Catholic
TRAINING AND SEMINARS ATTENDED
- Personality Development and Social Graces April 18, 2021
- Introduction to Hotel Future Front Liners September 18, 2019
- Advanced Food and Beverage February 2, 2021
- Pepper lunch Management Training September 2022
- Manager's Certification, Pepper Lunch Philippines October 17, 2024
- Food Safety Seminar March 3, 2025
Exploring Nature
Loves exploring nature to unwind and relieve stress.
Timeline
Restaurant Supervisor
Pepper Lunch Philippines
12.2022 - Current
Server/waitress
Blue Paradise Bar and Grill Beach Resort
05.2021 - 10.2022
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San Jose National High School
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San Jose Central School
Bachelor of Science - Hotel And Restaurant Management
Leyte Normal University