JOAN NICOLAS
Limay, Province Of Bataan,BAN
Summary
to provide reliable and efficient support that helps clients manage their daily tasks, improve productivity, and maintain smooth business operations. One key objective of a Virtual Assistant is to handle administrative responsibilities such as email management, scheduling appointments, preparing documents, and organizing files. By doing this, the VA helps reduce the workload of busy professionals and allows them to focus on more important responsibilities. Another important objective is to deliver excellent customer service by responding to inquiries, addressing concerns, and maintaining a positive and professional communication style at all times.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Supervisor
JMV Farmland
02.2020 - 12.2025
- Lead, supervise, and motivate a team of real estate sales agents to achieve monthly and annual targets.
- Conduct regular coaching, training, and orientation sessions for new and existing agents.
- Monitor daily sales activities, follow-ups, and client interactions to ensure quality performance.
- JMV Farmland is a property or agricultural business focused on providing high-quality land opportunities for farming, development, or long-term investment. The farmland is designed to support a wide range of agricultural activities, including crop production, livestock raising, and sustainable land management practices.
Financial Advisor
Manulife Philippines
01.2018 - 03.2019
- Assess clients’ financial needs and goals through consultations and interviews.
- Recommend appropriate insurance products such as life insurance, health insurance, accident insurance, and investment-linked plans.
- Assist clients in completing application forms and submitting required documents.
- Manulife Philippines is the local subsidiary of Manulife Financial Corporation, a global financial services company. The company first began operations in the Philippines in 1907. Since 1999, it has operated as a fully-owned Philippine company under the name The Manufacturers Life Insurance Co. (Phils.), Inc. (“Manulife Philippines”).
Factory Worker
Mitsumi Philippines Inc.
04.2016 - 12.2017
- Assess clients’ financial needs and goals through consultations and interviews.
- Recommend appropriate insurance products such as life insurance, health insurance, accident insurance, and investment-linked plans.
- Assist clients in completing application forms and submitting required documents.
- Mitsumi Philippines Inc. is the local subsidiary of Manulife Financial Corporation (MFC), a global financial services company. The company first began operations in the Philippines in 1907. Since 1999, it has operated as a fully-owned Philippine company under the name The Manufacturers Life Insurance Co. (Phils.), Inc. (“Manulife Philippines”).
Customer Service Representative
Teleperformance
01.2015 - 03.2016
- Respond to customer inquiries via phone, email, chat, or social media.
- Process orders, applications, requests, and account updates.
- Handle customer complaints professionally and offer effective solutions.
- Teleperformance is a multinational business process outsourcing (BPO) firm headquartered in Paris, France. It was founded in 1978, and over time has grown to become one of the world’s largest providers of outsourced customer-experience and support services.
Online Selling
Tres Marias Shop
03.2012 - 12.2014
- Manage online shop pages and respond to customer inquiries promptly.
- Post, update, and promote products on social media and online selling platforms.
- Assist customers with product details, pricing, payment options, and delivery methods.
- Process orders accurately and coordinate with couriers or delivery partners.
- Maintain organized records of orders, payments, and deliveries.
- Tres Marias Shop is a small-to-medium retail business offering affordable, trendy, and high-quality products to everyday customers. Known for its friendly service and reliable online presence, the shop provides a convenient shopping experience through social media platforms and online marketplaces.
Sales Lady
Insignia Gadgets Shop
06.2010 - 12.2011
- Greet customers and assist them in finding the products they need.
- Explain product features, specifications, prices, and differences between computer models and accessories.
- Recommend suitable computers, laptops, gadgets, and peripherals based on customer requirements.
- A computer shop in Brunei typically operates as a retail and service-oriented business that provides technology products and IT solutions.
Education
Bachelor of Science - Computer Science
Proclesia International Incorporated
01-2008
Skills
- Customer service
- Effective selling techniques
- Sales team assistance
- Sales strategies
- Sales coaching
- Scheduling
- Social selling
- Teamwork
Certification
- CPSP - Certified Professional Sales Person
Timeline
Sales Supervisor
JMV Farmland
02.2020 - 12.2025
Financial Advisor
Manulife Philippines
01.2018 - 03.2019
Factory Worker
Mitsumi Philippines Inc.
04.2016 - 12.2017
Customer Service Representative
Teleperformance
01.2015 - 03.2016
Online Selling
Tres Marias Shop
03.2012 - 12.2014
Sales Lady
Insignia Gadgets Shop
06.2010 - 12.2011
Bachelor of Science - Computer Science
Proclesia International Incorporated
GOAL
- Focus on providing reliable, organized, and high-quality support that contributes to the success and efficiency of the clients I serve. One of my primary goals is to consistently deliver accurate and timely administrative tasks, such as managing emails, organizing schedules, preparing documents, and maintaining well-structured files. By doing this, I aim to reduce the workload of clients and help them manage their time more effectively.
- Mobile number: +639614696156
- Whatsapp number: +639614696156
- Email: joannicolas3140@gmail.com
- “YOUR SUCCESS, MY COMMITMENT, VIRTUAL ASSISTANT THAT ELEVATES.”
virtual assistant experience
- March 2023 - April 2024 (Part Time) Amazon Virtual Assistant Maria Lopez is the owner of a thriving Amazon clothing store, specializing in trendy, high-quality apparel for men and women. Her brand emphasizes style, comfort, and affordability, appealing to a wide range of customers. As her Virtual Assistant, I manage product listings, optimize keywords for better visibility, monitor inventory, and handle customer inquiries promptly. I also assist with marketing strategies, promotions, and ensuring a seamless shopping experience. Maria is committed to customer satisfaction and continuously updates her collections to meet current fashion trends, making her store a trusted online fashion destination.
- June 2021 - August 2022 (Part Time) General Virtual Assistant John Reyes is a digital marketing consultant helping small businesses grow online. As his General Virtual Assistant, I manage emails, schedule appointments, organize client projects, and monitor social media accounts. I also prepare reports, handle research tasks, and support campaign management. John focuses on creating innovative marketing strategies, while I ensure administrative tasks are streamlined, enabling him to dedicate time to client growth. By providing consistent operational support, I help enhance efficiency, maintain professional communication, and contribute to the overall success of his consultancy services.
- September 2019 - November 2020 (Part Time) Executive Virtual Assistant Sarah Delgado is a successful real estate broker managing multiple property listings and client transactions. As her Executive Virtual Assistant, I organize client files, schedule property showings, prepare documents, and manage communication with buyers, sellers, and partner agents. I also assist with market research, lead tracking, and administrative compliance. Sarah focuses on closing deals, nurturing client relationships, and expanding her network. With my executive-level support, she is able to stay organized, respond quickly to clients, and maintain a professional, efficient workflow that enhances her overall productivity and success.
- July 2017 - October 2018 (Part Time) Marketing Virtual Assistant Sophia Medina runs a beauty and skincare brand focused on gentle, high-quality products. As her Marketing Virtual Assistant, I create social media content, schedule campaigns, handle influencer outreach, and optimize listings on e-commerce platforms. I also monitor campaign performance, respond to customer comments, and prepare monthly marketing reports. Sophia prioritizes product innovation and customer satisfaction, while I help boost brand awareness and drive online sales. My support ensures consistent branding, effective promotions, and a strong digital presence.
- May 2015 - November 2016 (Part Time) Social Media Marketing Daniel Cruz is the owner of a cozy café specializing in pastries and handcrafted drinks. As his Social Media Manager, I capture product photos, design content, and create posts that highlight promotions, menu items, and customer experiences. I also handle online inquiries, manage reviews, run targeted campaigns, and analyze engagement metrics. Daniel focuses on maintaining product quality and excellent service, while I ensure consistent online visibility and brand storytelling. My work helps attract new customers, build loyalty, and showcase the café’s unique personality through effective social media strategies.
MISSION
to provide dependable, high-quality, and efficient support that empowers clients to achieve their personal and business goals with greater ease and productivity. I am committed to delivering exceptional administrative, organizational, and communication services that help simplify daily operations and reduce the workload of busy professionals. Through proactive management of schedules, emails, documents, and customer inquiries, I aim to create a smooth and well-organized workflow that allows clients to focus on their core responsibilities and long-term objectives.
Training
- E-Commerce & Amazon Specialist Training 2012
- Advanced Virtual Assistant Training 2013
- Creative Virtual Assistant Training 2014
- Social Media Specialist Training 2015
- E-Commerce & Amazon Specialist Training 2016
- Sales & Appointment Setter VA Training 2017
- E-Learning & Course Launch VA Training 2018
- Content & Branding Specialist Training 2019