Summary
Overview
Work History
Education
Skills
Timeline
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Joan Lagumbay

Torre De Lorenzo Metro Manila

Summary

Dynamic professional with a proven track record at Elite International Management Services, excelling in problem-solving and attention to detail. Spearheaded client relationship initiatives and led cross-functional teams to deliver comprehensive solutions, enhancing client satisfaction and operational efficiency. Skilled in team leadership and development, consistently achieving goals with a focus on confidentiality and customer service excellence.

Overview

2025
2025
years of professional experience

Work History

Office ManagerRecruitment Consultant

AHW Technical Seevices
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Office Manager

Elite International Management Services
12.2015 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

General Manager

Alkhamary Bills Payment Services
12.2014 - Current

Travel Consultant

Alkhamary Travel and Tours
12.2013 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Education

Bachelor Of Science In Business Management -

AMA Computer College

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships

Timeline

Office Manager

Elite International Management Services
12.2015 - Current

General Manager

Alkhamary Bills Payment Services
12.2014 - Current

Travel Consultant

Alkhamary Travel and Tours
12.2013 - Current

Office ManagerRecruitment Consultant

AHW Technical Seevices

Bachelor Of Science In Business Management -

AMA Computer College

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Joan Lagumbay